Multilingual Customer Support Specialist – Italy, France, Germany
At CheckPayee, we’re building the infrastructure of trust for European payments. Our real-time API verifies payees before payments are processed — protecting users and reducing APP fraud. As our Multilingual Customer Support Specialist, you’ll be the voice of our company across Italy, France, and Germany, helping clients implement our solutions and maximize their fraud prevention efforts.
- Provide Technical Support: Help clients with API integrations and platform usage
- Onboard New Clients: Guide them through implementation processes
- Build Relationships: Develop strong connections with key stakeholders at client organizations
- Create Documentation: Maintain knowledge base articles in multiple languages
- Collaborate Cross-functionally: Work with product, engineering, and sales teams to resolve client issues
- English: Fluent (B2+ level) for internal communication
- Native or near-native proficiency in Italian, French, and German
- Excellent written and verbal English communication skills
- 2+ years of customer support experience in B2B SaaS or fintech
- Strong technical aptitude with ability to understand APIs
- Experience with ticketing systems (Zendesk, Intercom)
- Customer-first mindset with excellent problem-solving skills
- Experience with payment systems or financial technology
- Knowledge of SEPA regulations and compliance requirements
- Previous experience supporting API integrations
- Understanding of fraud prevention concepts
- Experience with CRM systems (Salesforce, HubSpot)
- We’re multilingual, collaborative, and customer-obsessed
- We solve complex problems with simple explanations
- We’re proactive, not just reactive in our support
- You’ll be part of a growing, international customer success team
CheckPayee is a European Verification of Payee (VoP) provider helping banks, PSPs, and fintechs prevent fraud and comply with SEPA regulations. We’re part of a German IT group with 10+ years of experience in fintech and medtech. We build systems that are secure, scalable, and fast — and we believe in customer success as our success.
- Language Assessment: Italian, French, and German proficiency evaluation
- Technical Interview: Support approach and problem-solving discussion
- Team Meeting: Meet with the customer success team
- Offer: Complete process within 7-14 days
Ready to help build the future of payment verification? We’d love to see your work and discuss how you can contribute to our mission.
- Native or fluent in Italian, French, and German
- 2+ years of customer support experience in B2B SaaS or fintech
- Strong technical aptitude and problem-solving skills
- Experience with payment systems or financial services
- Customer-first mindset with empathy and patience
- Remote-first culture with flexible hours
- Performance-based quarterly bonuses
- €1,500 annual learning and development budget
- Premium health insurance and wellness benefits
- Modern home office setup allowance
- Quarterly team retreats across Europe
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