Advanced Implementation Consultant

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We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award‑winning agentic AI communications channels – intranet, employee app and email solutions – create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague and Minneapolis‑St. Paul, our diverse team of over 750 employees supports more than 2,000 customers, reaching over 16.4 million employees worldwide. We are proud to be a Unicorn company, privately valued at over $1 billion.

We are looking for an Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant, or similar role, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform.

What You’ll Be Doing

• Lead new Staffbase customer implementations, managing the project plan and resources for both onboarding and growth phases.
• Ensure that a plan is in place for each engagement for deployment, change management and adoption programs.
• Clearly communicate implementation status, issues, risks and effort.
• Build and sustain in-depth product knowledge regarding our core products.
• Understand customer use cases and requirements, and apply Staffbase best practices for enterprises to those implementations.
• Apply vertical industry and functional best practices as applicable to each customer.
• Establish and oversee the customer’s initial adoption, training and development of best practices before and during the initial rollout.
• Troubleshoot and triage customer issues during implementation.
• Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture, and identify future growth and expansion opportunities with existing customers.
• Act as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers.

What You Need To Be Successful

• Familiarity with implementing SaaS solutions.
• Experience working on enterprise‑scale deployments.
• Expertise in application functionality, business deployment cycles and account management.
• Project management experience.
• Self‑motivated team player ready to embrace a fast‑paced, high‑growth environment.
• At least 3 years of consulting experience.
• At least 3 years of client‑facing experience.
• Passion for cloud technologies.
• Nice to have: communications background.

What You’ll Get

• Competitive compensation – attractive salary packages including LTIP (unit‑based Long‑Term Incentive Plan).
• Flexibility – flexible working time models, hybrid options and a yearly flex‑work allowance of €1,560.
• Recharge – 31 vacation days annually (including one floating holiday) and pro‑rated fully paid Fridays off during August.
• Well‑being – monthly allowance of €35 for fitness, mental health, hobbies or relaxation.
• Support – company pension scheme.
• Volunteer Day – one day off per year for supporting a social project.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Human Resources Services

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