Director Retail and Assets Management

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers.

We employ approximately 13,000 people and operate in 60 countries.

Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You’ll help change how goods get to market and contribute to global sustainability.

You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.

And you can maximize your work‑life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include

• Build and maintain senior‑level strategic partnerships with national retail accounts.

Develop deep expertise in customer supply chains and forge strong relationships with key decision‑makers to ensure alignment with CHEP’s value proposition and long‑term growth objectives.

• Lead, mentor, and develop a high‑performing team of Retail Account Managers.

Ensure team accountability in achieving growth objectives, optimizing asset productivity, and building customer advocacy.

• Lead the implementation and management of the retail business model across key accounts.

Drive profitability and value creation by aligning CHEP’s capabilities with customer needs, supply‑chain trends, and industry innovations.

• Collaborate with multifunctional teams, including supply chain, sales, finance, asset management, and marketing, to execute business strategies that drive customer value and support CHEP’s growth objectives.
• Provide tailored supply‑chain solutions to retail partners, leveraging data‑driven insights and CHEP’s service offerings.

Foster continuous improvement and innovation to meet evolving customer needs and enhance CHEP’s market position.

• Lead transformation initiatives, product launches, and service offerings across retail partners.

Drive operational improvements in key areas such as asset productivity, cycle time, and risk mitigation.

• Manage complex negotiations with retail partners, securing long‑term agreements that deliver mutual financial and sustainability benefits.

Ensure compliance with contracts and drive continuous value through strategic engagements.

• Oversee key performance metrics such as asset productivity, customer satisfaction (NPS), and revenue growth.

Ensure accurate reporting and analysis of account health, and develop action plans to address performance gaps.

This role will be based in Poland, Czech Republic, Slovakia, Hungary or Romania.

Position Purpose

The role of the Retail and Assets Management Director will be an integral member of the Poland, Baltics and Mid‑Europe (Romania, Hungary, Slovakia, Czech Republic) Leadership team helping to shape, execute and manage the overall business strategy.

• Additionally, the Retail and Assets Management Director primary purpose is to:
• Use deep retail industry, supply‑chain and FMCG market knowledge to develop and execute the required strategies, policies, tools and capabilities to ensure robust control of CHEP equipment as it moves through the supply chains of Italy.

This will allow all customers to optimise their use of CHEP equipment.

• Develop strategic partnerships with most influential retailers, supporting them with the implementation of innovative solutions that unlock unrivalled value by making their supply‑chains and business increasingly efficient, agile and sustainable.
• Drive notable improvements in pivotal asset productivity metrics, all while fostering strong advocacy among our retail partners to enhance the retail customer experience and drive sales growth.
• Oversee a team of managers and senior managers tasked with fostering and maintaining relationships with retailers while pursuing optimal asset productivity practices.
• Lead and develop a team of Retail Account Managers to drive strategic partnerships with key retailers, ensuring customer retention, value creation, and profitability for CHEP.
• Execute the retail business transformation across national strategic retailers, focusing on customer‑centric solutions and asset productivity to achieve sustainable growth.
• Collaborate cross‑functionally with internal departments to deliver tailored supply‑chain solutions and innovations that align with customer needs and market trends.
• WHAT WE ARE LOOKING FOR

Experience requirements

• Ideally 10+ years of general business experience with experience in senior commercial roles in an international organization.
• Experience with regional strategy development and execution, business case development, budget setting, and management processes.
• Experience influencing change in a matrix / cross‑functional environment.
• Track record of strong customer relationship development especially in category sales and key account management.
• Experience with building, developing, and managing remote field‑based teams.
• Preferred previous FMCG experience in large multinational groups.
• Ability to develop, motivate, inspire teams.

Languages

• Fluency in English and Polish is a must, any other CEE language is a plus.

Desired Location

• Warsaw Metropolitan Area, big cities Poland.
• Secondary location: Czech Republic, Slovakia, Hungary, Romania.

WHAT WE OFFER

• Attractive base salary with annual bonus & benefits (including 3 days of paid leave for volunteering, 2 additional annual leave days – after a full calendar year, financial bonus for a two‑week holiday).
• Lux Med Medical Insurance.
• Company Car according to the company policy.
• Multisport Card.
• Meal vouchers.
• Transportation allowance of 110 PLN net per month.
• Employee Capital Plan.
• Employee Investment Plan.
• Ability to develop your skills and understanding of business in a worldwide logistics company.
• Participation in worldwide projects.
• Area to build your independence and own responsibilities.
• Support at every stage of your career.
• Independence in operating with a real impact on the organization.
• We are celebrating our successes with meal vouchers and events.
• Remote Type
• Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Business Strategies, Communication, Cross‑Functional Work, Customer Retention, Customer Satisfaction, Data‑Driven Decision Making, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Learn From Mistakes, Mentorship, Motivating Teams, Negotiation, Partnership Development, Prioritization, Relationship Management, Revenue Growth, Roadmapping, Solutions Development, Stakeholder Engagement.

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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