E-Commerce Specialist (m/f/d) Munich Head Office, Maximilianstr.

Position

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior
Christian Dior Couture offers more than a beautiful brand to our clients; We invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

For our Head Office in Munich , we are looking for an E-Commerce Specialist . As the local E-commerce Specialist, you will be responsible for dramatically accelerating the Dior.com business in Central & Eastern Europe within the EMEA Christian Dior Couture team. The focus of this role will be localizing key activities (performance monitoring, merchandising, performance marketing, etc.) and supporting the agility to react fast to business uptrends or downtrends. This position is limited to one-year maternity leave.

Job responsibilities

• Monitor & align on KPIs on a daily, weekly and monthly basis and during annual budget exercise (sales, traffic, conversion rate, return rate, average order value, acquisition channels, etc.), produce periodic reports and share insights with the country Retail team and with the EMEA E-commerce team
• Optimize e-merchandising and onsite search results based on performance analysis: coordinate with the EMEA E-merchandiser specific product activations & push, adjust the e-VM keeping the right balance between local best sellers and overall EMEA e-VM guidelines
• Ensure localization of content in coordination with EMEA & Central teams in terms of website content through continuous translation & semantics check and in terms of navigation & animation, taking advantage of all local events
• Provide support and ensure performance & efficiency on all Performance Marketing and Organic channels (with a strong focus on Paid Search, Paid Social and SEO), working closely with the EMEA Performance Marketing team
• Support localization of Emailing strategy (both transactional emails & marketing newsletters) sharing requirements in terms of calendar, product selection, content and targeting
• Analyze online NPS clients feedback and coordinate corrective actions / investigation with the support of EMEA & Central teams
• Accompany the omni-stock strategy deployment locally in selected flagships and assist regionally the implementation of omnichannel services with the support of the Local/Europe/Central Operations team and Boutique teams

Profile

• 3+ years’ experience in CEE within an E-commerce pure player, startup-like structure or Digital department
• Experienced in driving multiple aspects of e-commerce (particularly business & web analytics monitoring, paid search marketing, merchandising) in a fast-paced environment
• Experience with web analytics tools (Google Analytics) and knowledge of PowerBI is a plus, advanced Excel & PowerPoint skills
• Strong analytical skills, highly organized and detail-oriented, with a strong ability to manage multiple projects simultaneously
• Fluent in German and English, another language on top is a plus

Additional information

The opportunity to join the LVMH Group (Louis Vuitton Moët Hennessy), the world leader in high-quality and luxury products. We are working in an international environment with passionate people and amazing development opportunities – as we follow the lifelong learning approach.

Working at Dior is not only about entering the world of exclusive luxury, it also offers lovely benefits.

• Holiday entitlement of 6 weeks per year
• Lunch benefit of 100€net per month
• Public transportation support of 100€net per month
• Additional day off on birthday
• Access to Corporate Benefits
• Special Employee conditions after successful completion of probation period
• Pension Scheme exclusive for DIOR
• Referral Program Bonus “Talents are knowing good Talents”
• Family Atmosphere & Flat Hierarchies
• Opportunities for further training and development
• Career opportunities within the LVMH Group

We are already looking forward receiving your application!

CHRISTIAN DIOR MAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

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