Customer Service E-Commerce Ambassador

We are looking for our Customer Service EU departments in Geneva (Switzerland) a :

(FR / ENG)

Contract type : permanent contract

Overview of the job :

The Customer Service E-Commerce Ambassador is part of a team of core clientelling with the aim of maintaining the highest level of service to all Christian Louboutin clients through phone and email mainly.

Main tasks and responsibilities:

1. Ambassador of Christian Louboutin
2. Communicate company policy to customers as necessary and observe at all times client confidentiality and company policies for data protection and security
3. Build strong client relationships and client book and representing the Christian Louboutin brand image with all customer interactions
4. Ensure customer expectations are always exceeded
5. Customer inquiries (phone, email, social media) :
6. Day-to-day management of any customer inquiries (phone and written communication) via call centers and emails
7. Ensure calls are handled efficiently at Christian Louboutin standards
8. Identify ways to personalize the experience for every customer, whenever possible
9. Demonstrate company writing styles and phone manner
10. Ensure to deliver an outstanding shopping experience to every customer contact, in all forms of communication; by telephone and written communication
11. Product awareness:
12. Offer knowledgeable and professional styling advice to customers and achieve sales by maximizing all customer contact opportunities
13. Liaise with appropriate boutique and/or other internal services over issues or queries raised by customers
14. Work with challenging customers in a professional and timely manner, resolving escalated customer complaints quickly and efficiently and turning a bad customer experience into an exceptionally positive one
15. Escalate any issues with recommended solutions to line manager and follow up with customer as needed
16. Dynamic team member:
17. Work together with your fellow team members to support each other at busy times and in demanding situations
18. Participate in team meetings and training sessions
19. Any other tasks as reasonably required

Profile and skills requirements:

1. 1-2 years previous retail/customer service/ecommerce experience, preferably in a luxury environment
2. Fluent in English & French. Additional language skill a real plus
3. Experience communication skills (written and verbal)
4. Experience with CRM tools a plus (Salesforce)
5. Commercial, sales driven approach is essential
6. Must show affinity with the luxury consumer
7. Positive, enthusiastic, with an ongoing commitment to achieving high quality results
8. Flexible attitude and positive approach to change
9. Self-motivated, proactive and energetic
10. Stands with authenticity, integrity and respect. Honest and transparent. Ability to handle personal information with the utmost discretion
11. Passionate about her/his own career development and self-awareness of areas of improvement – Curious and have a willingness to learn and develop
12. Able to inspire the team: envision the future with confidence, creativity and freedom
13. Team player – able to collaborate with positivity, open-minded and fun

You can send your application and your CV on LinkedIn or on:

Please note that if you don’t hear from us within 2 weeks after having submitted your application, you should consider your profile has not been selected.

Our Business and our Values:

Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftsmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.”

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development, Customer Service, and General Business
• Leather Product Manufacturing and Retail Apparel and Fashion

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