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- Aufgaben: Provide top-notch technical support via chat and email to customers worldwide.
- Arbeitgeber: Join a leading WordPress page builder plugin company making waves in the tech world.
- Mitarbeitervorteile: Enjoy the flexibility of a full-time remote position with a supportive team culture.
- Warum dieser Job: Kickstart your tech career while helping others solve their web issues—great for aspiring web pros!
- GewĂĽnschte Qualifikationen: Must have troubleshooting skills and be able to communicate complex ideas in English.
- Andere Informationen: Experience with WordPress, HTML, or CSS is a plus, but passion for customer service is key.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job DescriptionOur client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours.As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and professionally, and will communicate in English with web professionals from around the world, via tickets, emails, and live-chat.The Tier 1 agent is an entry-level position that can be a gateway role to any aspiring web technologist, with a passion for customer service.Requirements Troubleshooting and technical issue analysis skills Ability to fluently communicate complex technical ideas in English Ability to break down and guide through a technical process Ability to work under pressure Transparency, accountability, and the ability to work independently Exceptional courtesy, patience and overall a “people’s person” Experience with WordPress, HTML, CSS – an advantage Web Servers and web infrastructure – an advantage
Tier 1 Technical Support Austria Arbeitgeber: Chronos Consulting
Kontaktperson:
Chronos Consulting HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Tier 1 Technical Support Austria
✨Tip Number 1
Familiarize yourself with common WordPress issues and troubleshooting techniques. This will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since you'll be communicating with web professionals, being able to break down complex ideas will set you apart.
✨Tip Number 3
Showcase your customer service skills during any interactions. Being a 'people's person' is crucial for this role, so highlight any relevant experience you have.
✨Tip Number 4
Prepare for potential scenarios you might face as a Tier 1 support agent. Think about how you would handle specific technical issues or customer inquiries to demonstrate your problem-solving abilities.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Tier 1 Technical Support Austria
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Tier 1 Technical Support position. Understand the key responsibilities and requirements, especially the need for troubleshooting skills and customer service experience.
Highlight Relevant Skills: In your application, emphasize your technical skills related to WordPress, HTML, and CSS. Provide specific examples of how you've used these skills in previous roles or projects.
Showcase Communication Abilities: Since the role requires clear communication in English, include examples in your application that demonstrate your ability to explain complex technical concepts simply and effectively.
Personalize Your Application: Tailor your cover letter to reflect your passion for customer service and your desire to work in a technical support role. Mention why you are interested in this position and how it aligns with your career goals.
Wie du dich auf ein Vorstellungsgespräch bei Chronos Consulting vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with WordPress, HTML, and CSS. If you have any examples of troubleshooting technical issues, share them during the interview to demonstrate your problem-solving abilities.
✨Communicate Clearly
Since you'll be communicating complex technical ideas in English, practice explaining technical concepts in a simple and clear manner. This will showcase your ability to break down processes for customers.
✨Demonstrate Customer Service Skills
Highlight your experience in customer service roles. Share examples where you showed patience and courtesy while resolving issues, as these traits are essential for a Tier 1 support agent.
✨Prepare for Pressure
Think of situations where you had to work under pressure and how you managed those challenges. Being able to stay calm and focused is crucial in a technical support role.
