Customer Care Support Specialist
(100%) F/T
Contract type: Fixed-term until 30.12.2026
Start date: As soon as possible
Workplace: Plan-les-Ouates (Geneva)
Are you recognised for your versatility, adaptability and ability to take on new challenges? As part of our development and the diversity of our tasks, we are looking for a colleague who will be responsible, as needed, for tasks related to telephone reception and customer support as well as order management and follow-up. This "support" role within the department is essential to ensure the smooth running of the service and the satisfaction of our customers.
Tasks and responsibilities
Your tasks will include:
CUSTOMER REQUEST RECEPTION:
- Analyse and respond to all incoming requests (calls, emails, etc.) in an engaged, professional and efficient manner, respecting response times and demanding quality standards. - Directly resolve first-level requests (invoice copy requests, contact details updates, invoice explanations, etc.) within defined deadlines after analysis. - Forward second-level requests to the responsible teams using the established tools and procedures.
ORDERS:
- Record, process, coordinate and invoice customer orders and maintenance contracts from A to Z, ensuring deadlines are met and service quality is maintained. - Organise shipment follow-up, update customer files and intervene in case of order anomalies. - Collaborate with various departments (logistics, invoicing, etc.) to optimise order management and communication.
TEAM SUPPORT:
- Provide cross-functional support within the team by reinforcing various positions according to operational needs.
Required qualifications and experience
- Commercial Federal VET Diploma or equivalent training; - Proven experience in customer service (telephone and emails), order management or a similar environment; - Experienced in database management (customers, products) combined with knowledge of ERP/CRM systems or accustomed to learning new software; - Proficient in MS Office tools (notably Excel, Word, Outlook); - French native speaker or equivalent (C2); - Professional German (minimum B2 level); - Swiss German or Italian is an asset.
Your profile
- Flexible, organised and rigorous: Ability to manage multiple tasks and meet deadlines; - Resilient and dynamic: Ability to handle pressure in a dynamic environment; - Team spirit: Ability to collaborate with cross-functional teams to ensure prompt handling of customer requests; - Autonomous and proactive: Ability to work independently and anticipate needs/take initiatives; - Customer-oriented with strong communication skills: Deliver customer satisfaction by providing a positive experience with excellent active listening and empathy; - Positive and enthusiastic: Ability to maintain a constructive attitude, even in complex situations, to positively inspire others and strengthen team cohesion. - Leadership mindset: Act as a leader within your scope (take responsibility for your area, be problem-solving oriented, assume your own personal development and support that of others).
Your next professional adventure starts here!
Please submit your complete application dossier.
Our culture and what we offer you
Our five corporate values form the foundation of our company culture: we protect people by placing their safety at the centre of our concerns. We actively anticipate and shape the future. We identify with our work and take responsibility for our actions. We face challenges with motivation and commitment. These values guide our conduct, foster innovation and collaboration, and help us continuously improve.
From the outset, we support you with targeted training and personalised integration to enable you to start your new role in the best possible way. With us, numerous opportunities for professional and personal development await you throughout your career.
Do you want to help make the world safer alongside us? Then join our team!
Making the world a safer place
jid8e18669aen jit0728aen jpiy26aen
(100%) F/T
Contract type: Fixed-term until 30.12.2026
Start date: As soon as possible
Workplace: Plan-les-Ouates (Geneva)
Are you recognised for your versatility, adaptability and ability to take on new challenges? As part of our development and the diversity of our tasks, we are looking for a colleague who will be responsible, as needed, for tasks related to telephone reception and customer support as well as order management and follow-up. This "support" role within the department is essential to ensure the smooth running of the service and the satisfaction of our customers.
Tasks and responsibilities
Your tasks will include:
CUSTOMER REQUEST RECEPTION:
- Analyse and respond to all incoming requests (calls, emails, etc.) in an engaged, professional and efficient manner, respecting response times and demanding quality standards. - Directly resolve first-level requests (invoice copy requests, contact details updates, invoice explanations, etc.) within defined deadlines after analysis. - Forward second-level requests to the responsible teams using the established tools and procedures.
ORDERS:
- Record, process, coordinate and invoice customer orders and maintenance contracts from A to Z, ensuring deadlines are met and service quality is maintained. - Organise shipment follow-up, update customer files and intervene in case of order anomalies. - Collaborate with various departments (logistics, invoicing, etc.) to optimise order management and communication.
TEAM SUPPORT:
- Provide cross-functional support within the team by reinforcing various positions according to operational needs.
Required qualifications and experience
- Commercial Federal VET Diploma or equivalent training; - Proven experience in customer service (telephone and emails), order management or a similar environment; - Experienced in database management (customers, products) combined with knowledge of ERP/CRM systems or accustomed to learning new software; - Proficient in MS Office tools (notably Excel, Word, Outlook); - French native speaker or equivalent (C2); - Professional German (minimum B2 level); - Swiss German or Italian is an asset.
Your profile
- Flexible, organised and rigorous: Ability to manage multiple tasks and meet deadlines; - Resilient and dynamic: Ability to handle pressure in a dynamic environment; - Team spirit: Ability to collaborate with cross-functional teams to ensure prompt handling of customer requests; - Autonomous and proactive: Ability to work independently and anticipate needs/take initiatives; - Customer-oriented with strong communication skills: Deliver customer satisfaction by providing a positive experience with excellent active listening and empathy; - Positive and enthusiastic: Ability to maintain a constructive attitude, even in complex situations, to positively inspire others and strengthen team cohesion. - Leadership mindset: Act as a leader within your scope (take responsibility for your area, be problem-solving oriented, assume your own personal development and support that of others).
Your next professional adventure starts here!
Please submit your complete application dossier.
Our culture and what we offer you
Our five corporate values form the foundation of our company culture: we protect people by placing their safety at the centre of our concerns. We actively anticipate and shape the future. We identify with our work and take responsibility for our actions. We face challenges with motivation and commitment. These values guide our conduct, foster innovation and collaboration, and help us continuously improve.
From the outset, we support you with targeted training and personalised integration to enable you to start your new role in the best possible way. With us, numerous opportunities for professional and personal development await you throughout your career.
Do you want to help make the world safer alongside us? Then join our team!
Making the world a safer place
jid8e18669aen jit0728aen jpiy26aen
Customer Care Support Specialist (100%) F/T Arbeitgeber: Chubb Sicli SA
Als Arbeitgeber im Bereich Sicherheitstechnik bietet Chubb SICLI in Neuchâtel eine hervorragende Arbeitsumgebung, die auf Teamgeist und individuelle Entwicklung setzt. Mit flexiblen Arbeitszeiten, einer umfassenden Einarbeitung durch erfahrene Kollegen und zahlreichen Möglichkeiten zur beruflichen Weiterbildung, ist dies der ideale Ort für Techniker, die ihre Karriere vorantreiben möchten. Unsere Unternehmenskultur legt großen Wert auf das Wohlbefinden der Mitarbeiter und fördert ein angenehmes Arbeitsklima, in dem jeder die Chance hat, Verantwortung zu übernehmen und zum gemeinsamen Erfolg beizutragen.
