Claims Manager Germany & Austria (m/w/d)

**Job Description**As the **Claims Manager Germany & Austria** (m/w/d), you will be responsible for leading the claims organization with approximately 80 employees across all lines of insurance in Germany and Austria. As a member of the Senior Management Team in Germany, you will report to the Continental European Claims Director and the Country Manager for Germany & Austria.Your responsibilities:* Overall responsibility for the claims department and the granted claims competencies per line of insurance.* Responsible for ensuring efficient claims processing.* Responsible for the service quality of all claims handling in accordance with service standards and processes, continuous improvement, and optimization.* Ensure a service standard that guarantees customers of Chubb a speedy claims settlement, incorporating innovative approaches and new technologies.* Overall responsibility for controlling, core processes, and key figures, including correct and timely claims reserves, reporting, portfolio analysis, and management.* Responsible for audit processes and their follow-up.* Responsibility for delegating claims competencies to third parties.* Supporting colleagues in Sales and Underwriting to generate business opportunities.* Actively represent the German claims organization in the Claims Management Team.* Collaborate with European and Country Management to ensure compliance with local, FSA, and other regulatory requirements.* Initiate and leading organizational change to deliver tangible benefit re efficiency and effectiveness. * Participate in innovative projects that prepare the claims department for future demands, ensuing robust change management. .* External representation of Chubb Germany regarding claims topics. * Leading the development of the Claims proposition, supporting collateral, building professional relationships with agreed clients, brokers, and service providers.* Leading the Claims culture, for the management of employees and teams, including performance management, talent planning (development and succession planning), diversity, equity, and inclusion. **Qualifications**Your profile:* Completed studies in finance, business administration, law, or related to insurance.* Several years of leadership experience (at least 10 years) in claims departments within an international company.* Experience in defining and implementing processes as well as solid experience in managing change processes.* Long-standing experience in the industrial insurance sector and complex claims processing in a challenging environment, both nationally and internationally.* Excellent market knowledge and an outstanding network.* Extensive experience in using workflow systems.* High level of commitment and resilience.* Strong leadership, teamwork, and communication skills in leading culture and dealing with employees, subordinate managers.* Willingness to travel.* Experience in dealing with international matrix structures and corresponding decision-making processes is advantageous.* Personally, you convince with innovative thinking and action, confident appearance, and a high service orientation.Our Chubb Promise: * Mobile working two days per calendar week & flexible working time models * 30 days of vacation as well as additional leave on Christmas, New Year\’s Eve, and Rose Monday * Attractive company pension scheme (employer-funded) * 10 days of workation in EU countries * Company car * Equity * Job bike * Discounted purchase of company shares * Extended sick pay for illness and for caring for relatives and sick children * Meal subsidies in the form of restaurant vouchers * Charity Days & regular events * Benefit platform
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