Operations Engineer - Networking

While reading our job description, please remember – we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.

Meet the Team

Cisco\’s operational support organization is responsible for supporting the governmental service provider in its service provision. You will be part of a newly founded team resolving service requests for a key customer and enabling them to move forward in their digital transformation journey. All Cisco products and services are your daily business and you act as a translator between technology and transformation.

Developing and expanding our technology framework and bringing operations to a state-of-the-art service is part of our DNA.

In this exciting multiverse, we are growing our team. Service is a key concern of our customers and an investment area for Cisco. Does this sound intriguing to you? Welcome to Cisco.

Your Impact

As Network Operations Engineer, you will handle all service requests and incidents that arise for our customer. Specifically, your area of responsibility contains Cisco SDA and Cisco Routing & Switching technology. You will play a meaningful role on their road to excellence in operations. Your analytical skills will help craft the existing processes and give input to new methods and measures. Your daily work is very diverse and there will be a lot of room for you to shape your day.

Your tasks include:

1. Proactive surveillance of the Cisco IT landscape, handling all troubleshooting to ensure flawless operations and problem-solving of the Cisco IT landscape that is in operations with the customer as second level support. In addition, the development of Automation Processes as required.
2. Documentation of the existing IT landscape, maintaining records of support requests, problems, and their solutions. Communication between first level support and customer, acting as an escalation point. Also, liaison between the service levels and negotiator for all requests.

Our Minimum Qualifications for this Role

• BA/BS degree, typically in computer science or similar subject with several years of professional experience in IT.
• Linux and automation (i.e., Python) experience.
• Experience working in a service provider environment and effectively managing escalation processes.
• Proficient in German and in English speaking, reading, and writing.

Our Preferred Qualifications for this Role

• CCNA or higher.
• Organizational, planning, and documentation skills.
• Communication and teamwork, also in a non-technical manner to ensure mutual understanding.
• Ability to structure yourself in a sophisticated environment to serve time constraints.
• Willingness to understand new areas of IT development, learn new technologies, undertake certifications and training.
• Willingness to work out of business hours.

Why Cisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

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