Customer Success Architect Meet the Team
Isovalent, now part of Cisco, was founded by the creators of Cilium and eBPF, and builds open-source software and enterprise solutions for the networking, security, and observability needs of modern infrastructure.
The Customer Success Architect team is a distributed group of domain experts in data-center networking, segmentation, and security. CSAs turns a customer's investment in Cisco Hypershield and the Cisco Nexus N9300 Series Smart Switches into a deployed, fully adopted part of their data center, leading the journey from onboarding through expansion and guiding customers across the NetOps and NetSecOps boundary the Smart Switch creates, where NX‑OS handles the network fabric and Hypershield governs the security policy implemented on the switch.
CSAs are trusted advisors who bring deep networking and segmentation expertise to ensure customers run reliable production workloads. As collaborators and problem solvers, they readily coordinate across engineering, support, partners, product, and marketing to bring the best of Cisco and Isovalent to the customer. They are also strong coaches, able to distill new concepts and present solutions and their tradeoffs clearly. Above all, Customer Success Architects are outstanding teammates.
Your Impact
Lead the onboarding and adoption journey for assigned accounts, taking customers from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
Guide customers through the Hypershield on‑premises controller deployment, orchestrating a process the customer's own team delivers across their virtualization environment and the on‑premises control plane
Drive value realization by helping customers stand up real use cases: top‑of‑rack segmentation and enforcement, zone‑based segmentation, and secure data‑center interconnect
Build deep technical relationships with key customer collaborators across both NetOps and NetSecOps, and serve as their trusted advisor
Run workshops and enablement sessions on new and existing capabilities to deepen customer understanding and accelerate adoption
Identify and clear adoption blockers, collaborating with engineering and support teams to call out and resolve customer issues
Develop the reusable assets that scale customer success: workshops, training material, reference architectures, and product documentation that help customers deploy accurately and run reliably in production
Minimum Qualifications
Demonstrated depth in Cisco Nexus / NX‑OS in production (L3 routing, VRFs, fabric operations); equivalent depth on another major vendor accepted
Customer‑facing experience as a solutions advisor, CSM, PS consultant, or SE, leading the technical relationship and outcomes
Track record onboarding and deploying solutions into customer production, including guiding a client's team through the work
Knowledge of enterprise virtualization and VM/appliance deployment, able to guide and fix a hypervisor‑based install; vSphere/vCenter preferred (current deployment target)
Strong Linux command‑line skills, including config‑file editing and production fix
Preferred Qualifications
VXLAN EVPN fabric knowledge and the Smart Switch's roles within it (leaf, border gateway, DCI), enough to advise a customer's network team
Network segmentation and firewall policy design (zone‑based or micro segmentation), and the tradeoffs vs. traditional NGFWs
Familiarity with the NetOps/NetSecOps operating split in data‑center security
Operational Kubernetes and Helm: deploy charts, read pod/node status and logs, fix a failed rollout
Guiding customers through sophisticated multi‑component on‑premises deployments they implement themselves
One major cloud provider (AWS, Azure, or GCP)
NX‑OS automation and APIs (NX‑API, NETCONF/RESTCONF, gNMI, Ansible); Nexus Dashboard a plus
Recommendations grounded in technical and business needs, communicated to mixed audiences
CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert (a plus)
#J-18808-Ljbffr
Isovalent, now part of Cisco, was founded by the creators of Cilium and eBPF, and builds open-source software and enterprise solutions for the networking, security, and observability needs of modern infrastructure.
The Customer Success Architect team is a distributed group of domain experts in data-center networking, segmentation, and security. CSAs turns a customer's investment in Cisco Hypershield and the Cisco Nexus N9300 Series Smart Switches into a deployed, fully adopted part of their data center, leading the journey from onboarding through expansion and guiding customers across the NetOps and NetSecOps boundary the Smart Switch creates, where NX‑OS handles the network fabric and Hypershield governs the security policy implemented on the switch.
CSAs are trusted advisors who bring deep networking and segmentation expertise to ensure customers run reliable production workloads. As collaborators and problem solvers, they readily coordinate across engineering, support, partners, product, and marketing to bring the best of Cisco and Isovalent to the customer. They are also strong coaches, able to distill new concepts and present solutions and their tradeoffs clearly. Above all, Customer Success Architects are outstanding teammates.
Your Impact
Lead the onboarding and adoption journey for assigned accounts, taking customers from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
Guide customers through the Hypershield on‑premises controller deployment, orchestrating a process the customer's own team delivers across their virtualization environment and the on‑premises control plane
Drive value realization by helping customers stand up real use cases: top‑of‑rack segmentation and enforcement, zone‑based segmentation, and secure data‑center interconnect
Build deep technical relationships with key customer collaborators across both NetOps and NetSecOps, and serve as their trusted advisor
Run workshops and enablement sessions on new and existing capabilities to deepen customer understanding and accelerate adoption
Identify and clear adoption blockers, collaborating with engineering and support teams to call out and resolve customer issues
Develop the reusable assets that scale customer success: workshops, training material, reference architectures, and product documentation that help customers deploy accurately and run reliably in production
Minimum Qualifications
Demonstrated depth in Cisco Nexus / NX‑OS in production (L3 routing, VRFs, fabric operations); equivalent depth on another major vendor accepted
Customer‑facing experience as a solutions advisor, CSM, PS consultant, or SE, leading the technical relationship and outcomes
Track record onboarding and deploying solutions into customer production, including guiding a client's team through the work
Knowledge of enterprise virtualization and VM/appliance deployment, able to guide and fix a hypervisor‑based install; vSphere/vCenter preferred (current deployment target)
Strong Linux command‑line skills, including config‑file editing and production fix
Preferred Qualifications
VXLAN EVPN fabric knowledge and the Smart Switch's roles within it (leaf, border gateway, DCI), enough to advise a customer's network team
Network segmentation and firewall policy design (zone‑based or micro segmentation), and the tradeoffs vs. traditional NGFWs
Familiarity with the NetOps/NetSecOps operating split in data‑center security
Operational Kubernetes and Helm: deploy charts, read pod/node status and logs, fix a failed rollout
Guiding customers through sophisticated multi‑component on‑premises deployments they implement themselves
One major cloud provider (AWS, Azure, or GCP)
NX‑OS automation and APIs (NX‑API, NETCONF/RESTCONF, gNMI, Ansible); Nexus Dashboard a plus
Recommendations grounded in technical and business needs, communicated to mixed audiences
CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert (a plus)
#J-18808-Ljbffr
