Senior Account Manager DACH Frankfurt, Germany - Hybrid

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you’ll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you’re solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

As a Senior Account Manager, you will be responsible for managing existing accounts from a revenue, product, and renewal perspective. Your key objective is to establish and maintain strong client relationships, from the initial onboarding phase through to negotiating renewals.

In this role, you will be tasked with driving the retention and profitable growth of revenue within your assigned customer accounts. You will serve as the primary point of contact, providing expert advice to your clients through phone calls and meetings. You will collaborate closely with our dedicated Sales, Customer Support, and Marketing teams to ensure that clients are well-served and have access to our complete product offerings.

Duties and Responsibilities:

1. Provide ongoing support to existing accounts
2. Conduct sales research and identify opportunities for upselling and cross-selling with current clients
3. Analyze market and customer potential to reduce the risk of account termination
4. Manage contracts, deliverables, and deadlines for renewals and upselling/cross-selling activities
5. Prepare and conduct customer meetings and product demonstrations independently
6. Serve as a trusted advisor and the first point of contact for client inquiries

Key Skills and Competencies:

1. Completed studies with at least 5 years of relevant work experience
2. Proven experience in a sales role, specifically focused on existing customers or new business
3. Strong interest in Account Management with a focus on upselling SaaS products and fostering client engagement
4. Ability to adapt to challenges, overcome objections, and grasp complex solutions
5. Excellent organizational and time-management skills
6. Prior experience in the media industry is preferred
7. Proficiency in MS Office (Word, Excel, PowerPoint)
8. Strong verbal and written communication skills in both English and German are required

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact

Note: Day-to-day preferred language with colleagues and set-up for reports and analyses will mostly be German, however, please bear in mind that Cision is a global company, and so is our Talent Acquisition team, so please apply using a CV written in English so we can review your application.

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