intern

We are looking for an enthusiastic and result-driven intern who will have the opportunity to explore the day-to-day operational risk and compliance functions, participate in a variety of work streams and make a true contribution. Working directly with the Operational Risk & Compliance Manager, you will be exposed to multiple functions within the Support Office of citizenM, e.g. Operations, Legal, HR, Facility Management, Food & Beverage, etc. In summary, you will get the opportunity to broaden your knowledge, gain experience, but most importantly; learn and have fun while you’re at it!

purpose
As part of the central services team, you will support the Hotel Operations team to achieve compliance in the domains of Health, Safety, Security, Risk Management & Operating-Permits. This will include researching, proposing and implementing the best practices aimed at creating a safe environment for our employees and guests.
In your internship, you will be responsible to support the Operational Risk & Compliance manager in the roll-out of citizenM Safety & Security framework. The framework focuses on conducting gap analysis and implementing the citizenM standards for Fire, Food and Workplace Safety. The ultimate objective of your role is to support the resilience of our hotel operations and improve the satisfaction of our guests and employees in the compliance domains.

key responsibilities

• Research and identify applicable regulations and best practices in the domain of Health & Safety.
• Maintain documentation and records using our software to be able to demonstrate the hotels‘ compliance with laws and regulations.
• Track and audit the hotels‘ compliance with the policies and procedures of citizenM.
• Audit the operating permits and support the area managers in maintaining valid permits.
• Organize and publish Safety & Security awareness communications on a regular basis.
• Prepare reports, analyses and statistics to update senior management on the hotels safety and security performance.

qualifications / skills

• Be at the final stage of university/HBO study in the field of; Health & Safety, Security, Risk Management, Crisis Management or similar.
• Available for at least six months. Starting Jan or Feb 2024
• Willing to work from our office 2-3 days a week.
• Fluent in English, fluency in Dutch or French is a plus.
• Smart thinker, team player and problem solver.
• Curious researcher with a big ambition.
• Self motivated and positive influencer.

what will you learn?

• Fun and a lot of new learnings about both risk management and hospitality.
• Learn about the governance and structure of operational risk and compliance.
• Dealing with all aspects of operational-risk within an innovative and fast-growing company.
• Handle multiple tasks simultaneously with the focus on a single objective "Safety".

what’s in it for you?

• citizenM experience nights for you (and friends and family)
• Internship allowance 500€ gross/month
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Fresh daily lunches at our support office
• Flexible public holidays
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
• Spacious office in a historic building surrounded by gardens

locations / hours

• Voorschoten Support Office. Monday to Friday, full time. Flexible schedule based on school schedule.
  Hybrid working is possible, 2/3 days per week at the office. Not fully remote.

citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We’re open-minded, with kind hearts and global minds.

We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.