receptionist

We are looking for someone that isn’t afraid to do things differently and join a company that is turning the hospitality industry upside down and expanding globally.

A unique opportunity has come up to join our teams across the EU and UK as a hotel ambassador intern for a minimum of six months.

Come join a fun, flexible, and passionate team that has big dreams and even warmer hearts.

(6 months minimum internship)

Why working for us is different
We won’t put you in a box as a ‚receptionist‘ or ‚food and beverage‘ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.

Internship purpose
With your internship here you’ll be exposed to all that hospitality offers in reference to Operations including hospitality management, food and beverage, guest experience and over all day to day operation.

You will have regular check-in moments with your designated internship manager- you will be able to set goals and continue your learning through this hands-on role. We will also accommodate any credit related learning or projects as needed.

Key responsibilities

• Assist Ambassadors with daily operations- welcoming and greeting guest, self check ins & check out, reservation verification, concierge inquiries, guest requests and demands, luggage storage,
• Change the way guests feel about hospitality, deliver the citizenM guest experience- connecting, friendly, genuine and real – curating a personalized experience
• Work collaboratively with team members to exceed guest expectations
• Learn to work with system platforms (Amadeus) and booking engines (online travel agencies) used to conduct daily operations and reservations.
• Exposure to F&B – Barista, mixologist, serving and preparing and serving meals
• Learning the requirements to maintain a kitchen within HACCP standards
• Work as night ambassador for up to 2 months where you learn how to conduct our Night Audit procedure, close the bar and prepare breakfast with our night owls

What you will learn

• Exposure to non traditional pretty epic hospitality culture with awesome values.
• Importance of facilitating happiness and building trust amongst a team.
• Benefits of cross trained empowered employees.
• Day to day duties of ambassadors
• Skills in making barista coffee, mixology (cocktails) and front of house systems and procedures
• How to Adapt to changing conditions and active hospitality smart thinking solutions.
• Effective feedback skills and awareness of social and emotional intelligence
• Get to the know and discover a new city – we love that!

What’s in it for you?

• Internship allowance
• Monthly personal improvement plan
• Exciting on the job training across hotel operations including coffee, mixology, front desk, food preparation and service
• Full immersion (onboarding training)
• Access to citizenM learning and development programs
• Staff meal provided each shift. Delicious barista coffee & tea whilst working
• citizenM experience nights for you (and friends and family
• Wellbeing support (EAP Program)

Typical shifts are: morning, evening and night
Morning: 7:00AM-3:00PM
Evening: 3:00PM-11:00PM
Night shift: 11.00PM-7.00AM
Availability to work weekends is required!

Location and hours
Flexible schedule based on school schedule. Must have the right to work in the country for which you are applying.

Requirements:
Must have the right to work in the country for which you are applying
Intern must be enrolled in a study program as a student during the entire internship
6 months minimum internship

citizenM is an affordable luxury hotel chain for mobile citizens of the world. With style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design driven, and value conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry, and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We’re open-minded, with kind hearts and global minds. citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.