Capacity Planning Manager III (f/m/d)

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The role is responsible for the service level performance for all contact with our customers (via calls, emails, admin and complaints) through the management of associated headcount, outsource, temp and overtime budget.Ensuring that the right resource is available, with the right skills to meet the expected levels of customer demand.

Possible Tasks within this role

Qualification requirements

• Prioritization skills
• Process improvement
• Supplier quality management
• Management
• Customer relationship management (CRM)
• Process, methods, and tools management
• Business process management
• Business processes
• Dealing with customers
• Workforce planning
• Planning coordination
• Planning
• Customer Demand Planning
• Capacity planning
• Budget planning
• Effectiveness monitoring
• Resource allocation
• Knowing and applying legal requirements
• Performance improvement

Job ID: 2629

Location:

Braunschweig, DE, 38100

Department: Financial Services and Insurances

Career Level: Scholarship

Contract Type: Fixed-term

Remote Working: Up to 40%

Posting Date: Sep 20, 2024

Volkswagen – that’s why

We want to revolutionize and shape the mobility of tomorrow sustainably. For this purpose, we are looking for talents who are willing to break completely new ground with us and are not afraid to make mistakes. We are looking for personalities who want to achieve something extraordinary. And talents who believe in the innovative power of big ideas. Are you in?

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