Customer Accounts Specialist

with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you'll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care.If you're motivated by creating better outcomes for customers and want to be part of something with real social value, this is the role for you.Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out

Job Description

Location: Hybrid/LeatherheadSalary: £33,608 - £38,958 per annumHours: 36 per weekContract Type: PermanentWinner Inspiring Workplace of the Year - The 2026 Inspiring Places to Work UK & Ireland.Are you ready to step into a role where you can make a genuine difference in people's lives. As a Customer Accounts Specialist , you'll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You'll undertake tenant home visits to engage with customers, review individual circumstances, and provide appropriate advice and support.You'll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.In this role, your compassionate communication skills will shine as you guide customers through their queries, more.At Clarion Housing Group, we support the responsible use of AI.

Closing Date

Thursday 3rd September 2026 at midnight.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.