Senior Manager of Strategic Account Management

h3Location /h3 pThis position is remote with travel. Successful candidate must be located in Alabama, Florida, Georgia, Illinois, Kansas, Missouri, Maryland. /p h3Job Type /h3 pFull-time /p h3Job Description /h3 pClearwave Fiber is seeking a bSr. Manager of Strategic Account Management /b to lead and grow our existing team of Strategic Account Managers (SAMs), reporting to the Vice President, Strategic Commercial Sales. This leader will own team performance, customer retention, renewals, and revenue growth across our Key Commercial Accounts (KCAs). This is a hands-on leadership role responsible for recruiting, training, coaching, and accountability. The successful candidate will teach disciplined account planning, build a strong pipeline, deliver accurate forecasts, and establish effective processes for retaining at-risk customers. /p h3What You’ll Do /h3 ul liBuild and Lead the Team /li liLead the existing SAM team and recruit additional SAMs as business needs grow. /li liOnboard, train, and coach team members through regular one-on-ones, account reviews, and customer meetings. /li liSet clear revenue, retention, renewal, and growth goals; address performance gaps and recognize achievement. /li liBuild a positive, collaborative, and competitive culture grounded in accountability and development. /li /ul h3Blueprint KCAs and Drive Growth /h3 ul liEstablish and coach account blueprinting that maps customer locations, stakeholders, decision-makers, existing services, competitors, and contract milestones. /li liIdentify what KCAs need today and tomorrow, translating those needs into actionable retention and growth plans. /li liExpand existing accounts through additional locations, service upgrades, and cross-selling. /li liSupport executive relationships, major proposals, pricing discussions, and contract negotiations. /li liTeam with Strategic Account Executives (SAEs), our hunter sales representatives, on selected KCAs with clear ownership, coordinated engagement, and effective handoffs. /li /ul h3Strengthen Customer Relationships and Retention /h3 ul liEnsure consistent customer engagement, business reviews, and proactive renewal planning. /li liEstablish a formal process to identify, track, elevate, and recover KCAs in jeopardy. /li liMaintain visibility into customers with repeated or extensive service issues and incorporate their service history into documented retention plans. /li liRequire clear recovery actions, accountable owners, customer communication, and measurable milestones. /li liPartner with support, technical, and operational teams to resolve issues and confirm customer recovery. /li /ul h3Own Performance, Pipeline, and Forecasting /h3 ul liOwn team quota attainment, KCA revenue growth, retention, and renewal results. /li liBuild a qualified pipeline that supports revenue goals and hold SAMs accountable for opportunity development and progression. /li liDeliver accurate, timely reports and forecasts supported by realistic opportunity values, stages, close dates, and renewal expectations. /li liMaintain CRM discipline and visibility into account plans, expansion opportunities, and revenue at risk. /li liBalance account assignments and staffing needs while improving account management playbooks and processes. /li /ul h3Partner Across the Business /h3 ul liWork with Sales, Sales Engineering, Service Delivery, Operations, and other partners to align customer needs with Clearwave Fiber’s capabilities. /li liCollaborate with Finance and Legal on pricing, contracts, and renewals. /li liCoordinate customer commitments, implementations, escalations, and account handoffs to support a consistent customer experience. /li /ul h3Requirements /h3 ul liBachelor's degree in business or a related field, or equivalent education and experience. /li liFive or more years of experience in telecommunications, fiber, broadband, technology sales, or strategic account management. /li liThree or more years directly managing quota-carrying account management or sales professionals. /li liDemonstrated success recruiting, training, and leading teams accountable for revenue, retention, renewals, and account growth. /li liExperience blueprinting complex accounts and coaching teams to identify current and future customer needs. /li liProven ability to build qualified pipelines, forecast accurately, and maintain reliable CRM reporting. /li liExperience managing executive relationships, contract negotiations, customer escalations, and at-risk account recovery. /li liWorking knowledge of business telecommunications services, including fiber connectivity, dedicated internet access, Ethernet, and networking solutions. /li liStrong communication, financial judgment, and cross-functional leadership skills. /li /ul h3Preferred Qualifications /h3 ul liExperience leading and expanding a geographically distributed account management team within telecommunications or managed services. /li liBackground managing large, multi-location commercial customers. /li liExperience teaming account managers with hunter sales representatives. /li liFamiliarity with Salesforce or comparable CRM and reporting tools. /li liHow Success Will Be Measured /li liTeam quota attainment, KCA revenue growth, and expansion revenue. /li liCustomer and revenue retention, renewal rates, and recovery of at-risk accounts. /li liAccount blueprint quality, pipeline strength, and forecast accuracy. /li liCustomer satisfaction and progress resolving recurring service issues. /li liSAM productivity, new-hire readiness, team development, and retention. /li liSAM productivity, new-hire readiness, team development, and retention. /li /ul h3Work Environment and Travel /h3 ul liThis position is remote. Travel is required as needed for customer meetings, coaching, recruiting, and team development, totaling less than 25% of the time. /li /ul #J-18808-Ljbffr