ppCLEEVEN is a European consulting company founded around two core convictions: /pulliEuropean engineering excellence should be a driver of global competitiveness. /liliOur mission is to support our consultants in their professional and personal development. /li /ulpWe are currently looking for a bSenior Business Analyst with hands-on experience in Conversational AI and Voicebot projects /b to support the design and implementation of AI-powered customer interaction solutions. /ph3Project Context: /h3pOur client is developing new bAI-driven conversational solutions /b, including voicebots and chatbots, to improve customer interactions and automate selected processes. /ppThe objective is to identify relevant business use cases, translate them into clear functional requirements and support the implementation of reliable, intuitive and scalable conversational solutions. /ppYou will act as the key interface between bbusiness stakeholders, customer experience teams and technical experts /b. /ph3Your Responsibilities: /h3ulliGather, analyse and challenge business requirements for bVoicebot and Conversational AI solutions /b /liliIdentify and prioritise relevant automation and customer interaction use cases /liliDesign bconversation flows, user journeys and functional specifications /b /liliTranslate business needs into requirements understandable by technical and AI teams /liliSupport the definition of integrations with existing applications, APIs and backend systems /liliContribute to solution design together with architects, developers and AI specialists /liliSupport implementation, testing, UAT and go-live activities /liliAnalyse conversation performance and identify opportunities for continuous improvement /liliCoordinate stakeholders across business and IT teams /liliEnsure that the proposed solution delivers measurable business and customer value /li /ulh3Key Skills: /h3ulliStrong experience as a bBusiness Analyst, Functional Consultant or Product Owner /b /liliPrevious hands-on experience with bVoicebot or Conversational AI projects /b /liliGood understanding of conversational design and automated customer interactions /liliAbility to understand technical concepts such as: /liliSpeech-to-Text / Text-to-Speech /liliNLU / NLP / LLM-based solutions /liliAPIs and system integrations /liliContact centre and telephony environments /liliExperience writing functional requirements, user stories and acceptance criteria /liliStrong analytical and stakeholder management skills /liliExperience supporting testing and implementation phases /liliAbility to communicate effectively with both business and technical teams /li /ulh3Profile: /h3ulliSeveral years of experience in Business Analysis, Product Ownership or Functional Consulting /liliProven experience delivering at least one bVoicebot or Conversational AI solution /b /liliBusiness-oriented while being able to challenge technical teams /liliFluent professional bEnglish /b /lilGerman is a strong advantageliExperience in insurance, banking or another regulated environment would be an advantage /li /l /ul /p #J-18808-Ljbffr
Senior Business Analyst – Conversational AI & Voicebots Arbeitgeber: CLEEVEN
CLEEVEN ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern nicht nur ein dynamisches Arbeitsumfeld bietet, sondern auch die persönliche und berufliche Entwicklung aktiv unterstützt. Mit einem starken Fokus auf Teamarbeit und Innovation in einer europäischen Umgebung, ermöglicht CLEEVEN seinen Mitarbeitern, ihre Fähigkeiten in der IFS Report-Entwicklung zu entfalten und sich kontinuierlich weiterzubilden. Die offene Unternehmenskultur fördert den Austausch von Ideen und die Zusammenarbeit mit verschiedenen Geschäftsbereichen, was zu einer erfüllenden und sinnstiftenden Arbeit führt.
