About the Role
Lead customer success for an AI platform serving manufacturing and industrial organizations. You will guide enterprise engagements from initial pilots through broader deployments, while helping shape the customer impact team, business model, and product strategy.
What You'll Do
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Lead complex customer projects from pilot through global rollout, ensuring successful delivery and measurable impact.
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Manage project planning and coordinate software integrations across industries.
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Guide sales, operations, and technical stakeholders across cross-functional project teams.
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Build lasting enterprise customer relationships, engaging stakeholders from the factory floor to executive leadership.
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Grow and lead the customer impact team.
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Contribute to business model and product strategy.
What We're Looking For
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Five to ten years of experience in consulting, automotive, manufacturing, or technology.
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A degree in industrial engineering, mechanical engineering, or a related field. An industry-focused PhD is a plus.
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Working knowledge of AI, software, and production processes.
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Experience leading cross-functional teams, coordinating stakeholders, and managing complex customer projects and integrations.
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A track record of developing enterprise customer relationships and managing or expanding teams.
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Business-fluent German and English, with a strategic, analytical, and motivated approach.
Compensation & Benefits
Visa sponsorship is not available for this role.
Location
Hybrid role based in Munich, Germany.
VP Customer Success in München Arbeitgeber: Clera
Als Arbeitgeber in einem dynamischen B2B-Startup im Bereich Bautechnologie bietet unser Unternehmen eine inspirierende Arbeitsumgebung in Berlin, die Kreativität und Innovation fördert. Wir legen großen Wert auf die persönliche und berufliche Weiterentwicklung unserer Mitarbeiter und bieten zahlreiche Möglichkeiten zur Weiterbildung sowie ein unterstützendes Team, das gemeinsam an der Lösung realer Probleme arbeitet. Mit flexiblen Arbeitsmodellen und einer offenen Unternehmenskultur schaffen wir ein Umfeld, in dem jeder Einzelne einen bedeutenden Beitrag leisten kann.
