Principal HR - APJC Benefits and Program Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet.

Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.

As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with.

We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.

Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.

If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

About the role

Cloudflare is looking for an APJC Benefits Leader and Program Manager to join our global Total Rewards team.

Reporting to the Senior Director, Head of Global Benefits, you will serve as a subject matter expert and thought leader for country program benefits in our APJC region, including Singapore, India, Australia, Japan, South Korea, China, and Malaysia.

What you’ll do

• Manage and lead existing benefit programs (e. g., health, dental, vision, disability, life insurance, workers comp, travel and accident, retirement and other plans) - including new plan implementation, end-to-end contracting, etc. - while aligning regional benefits strategy to the department's global direction.
• Work cross-functionally to introduce, maintain and improve end-to-end benefits management processes in the region and to harmonize policies and processes globally, where applicable.
• Ensure that all benefits programs are designed to resonate to hire and attract talent; reflect legal and business requirements; are competitive with our known benchmarking peers, and can be sourced locally (when needed).
• Lead the design of new benefit programs/proposals that align to Cloudflare’s Global Benefits Strategy, new country expansion activities, market practice, benchmarking, and local regulatory/compliance requirements.
• Manage and monitor regional benefit program costs; develop and manage annual renewals, including associated annual regional budget and cost impact analysis; ensure programs evolve in line with headcount increases, market trends, employee needs and ROI.
• Review proposals with internal stakeholders to receive input and feedback on recommendations, including the taxability of proposed benefit programs.
• Collaborate with the Global Head of Benefits and US and EMEA Benefit Leaders to implement effective structure for the department's new global benefits management (GBM) broker and consultant model.
• Work closely with global benefits broker/consultant partners to perform regular benchmarking and analysis of current programs and comparison to firm's tech peers; monitor, measure, and evaluate performance of regional broker/consultant.
• Oversee the management of local/region vendor relationships; collaborate with APJC People Operations Leader to develop accountability measures to monitor vendor and program operation performance in the region to deliver a positive employee experience and to ensure compliance with local/regional regulations.
• Work with Global Time Away practice leader and Global Time Away consultant to help coordinate and set leave of absence policies and processes.
• Provide consultative support and act as a trusted advisor to Total Rewards, People Operations, P&P, and Business leaders by effectively offering data-driven insights to inform future analysis and decisions on regional benefit initiatives.

Examples of desirable skills, knowledge and experience

• Minimum of 12+ years of direct benefit program management experience in an APJC multi-country or global environment with multinational employers (including team management responsibilities)
• Proven ability to operate at a strategic level with adaptability to dive deep and pivot tactically as required to ensure effective delivery performance.
• Demonstrated expertise working within global benefits strategy development and program administration and governance.
• Detailed knowledge of employee benefit plan design in APJC,…