Data Center Infrastructure Management (DCIM) Administrator

Data Center Infrastructure Management (DCIM) Administrator at Cloudflare.

About the role

In this position, you will oversee the Data Center Infrastructure Management (DCIM) program, which is crucial for the expansion and upkeep of our extensive global network that spans over 330 cities worldwide.

As the key authority on physical infrastructure modifications and data integrity across our data centers, you will play a vital role in ensuring operational efficiency and accuracy.

Key facts

Location: Hybrid (Atlanta, US; Austin, US; Denver, US; Seattle, US; Toronto, Canada; Washington DC, US) Engagement: Full-time Team: Infrastructure Operations

• What you’ll do
• Manage Nlyte workflows by initiating, monitoring, and resolving all physical Move, Add, and Change (MAC) requests to ensure smooth operations.
• Ensure that data accuracy remains at or above 99.5 percent through daily inventory checks and the use of automated discovery tools.
• Oversee the complete asset lifecycle, from initial intake and scanning to the final decommissioning of equipment.
• Regularly update the Nlyte Materials Catalog with confirmed power, cooling, and rack elevation specifications for newly acquired hardware.
• Provide training to global field technicians on the use of scanning tools, mobile applications, and established operating procedures.
• Monitor the performance of third-party vendors to ensure compliance with established service level agreements.
• Collaborate with teams in capacity planning, finance, and security to facilitate the scaling of infrastructure as needed.
• Analyze and report on inventory trends and discrepancies to inform strategic decisions regarding asset management.
• Develop and implement best practices for inventory management and data accuracy across all data centers.
• Engage in continuous improvement initiatives to enhance the efficiency of the DCIM program.
• Serve as a point of contact for internal and external stakeholders regarding asset management inquiries and issues.

Requirements

• A Bachelor's degree in Business Administration, Logistics, Manufacturing, Information Technology, or a related field, or equivalent hands-on experience.
• At least 4 years of experience in DCIM administration or IT Asset Management roles.
• Demonstrated ability to manage high-volume MAC queues while adhering to change management protocols.
• Familiarity with ERP systems and experience in asset management transformation projects.
• Capability to work effectively in a geographically diverse environment across various time zones.
• Proficient in physical inventory management using RFID or barcode technologies.
• Strong understanding of server hardware, power distribution systems, network hardware, and structured cabling standards.
• Advanced skills in Excel (including Pivot Tables and VLOOKUP) or foundational knowledge of SQL.
• Nice to have
• Previous experience using Nlyte software specifically for DCIM tasks.
• Background in creating Standard Operating Procedures (SOPs) for remote technical teams.
• Familiarity with data center operations and best practices in infrastructure management.

Skills & tools

• Expertise in DCIM administration
• Proficient in Nlyte software
• Knowledge of Asset Lifecycle Management (ALM)
• Experience in managing Move, Add, Change (MAC) processes
• Understanding of data center hardware and power infrastructure
• Proficient in barcode and RFID inventory systems
• Advanced Excel skills and basic SQL knowledge
• Practical notes
• This position may require access to information that is subject to U.

S. export control laws.

Job offers may depend on the candidate's ability to receive controlled technology without the need for export license sponsorship.

• Candidates who reach the offer stage may need to participate in an in-person interview at a Cloudflare office or hub.
• Cloudflare is committed to providing reasonable accommodations for applicants with disabilities; any inquiries regarding accommodations can be directed to hr@cloudflare. com.

Join us at Cloudflare and be a part of a dynamic team that is at the forefront of data center management and infrastructure optimization.

Your expertise will contribute significantly to our mission of building a better Internet.

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