Inside Sales

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Containerships – CMA CGM GmbH (SSL INEUR) is part of this Group.

For Short Sea Lines Intra North Europe (SSL INEUR) in Hamburg we are recruiting an Inside Sales (m/f/d).

Your responsibilities include:

1. Work with the Global Account team to provide LARA and customer service support
2. Make quotations in LARA
3. Follow up with various teams on missing routings, tariffs, haulages, approvals etc. within LARA
4. Maintain customer satisfaction levels and ensure business growth and cross-selling opportunities are created
5. Provide quality customer service skills via telephone, email, and face to face where requested
6. Deliver customer specific KPI targets to keep high levels of customer satisfaction
7. Maintain thorough knowledge of internal/external systems (including logistic and tender platforms) and services, as well as legislation & maritime regulations
8. Ensure proactive inter-departmental communication takes place to ensure quality service is provided to key customers
9. Support growing existing client-base through prospecting, relationship-building via regular and effective communication of new services and supporting corporate objectives
10. Support the Global Account team in specific targeting of new intra-European export business for, and any further markets as directed by Trade
11. Support the Global Account team to prospecting and targeting large account management opportunities for group business currently moving via overland trailer and/or short sea competitors and ensure greater visibility of the SSL INEUR brand amongst this market sector – increase conversion factor
12. Develop a good rapport with trade, overseas agencies, local sales teams, suppliers and customers
13. Attend off-site meetings internally and externally if required
14. Support the review of process and procedures and implementation of improvement strategies
15. Provide solutions to meet customers’ expectations in a professional manner, in case of customer complaints, and escalate if needed
16. Complete all quotations within the necessary timeframes and report back wins and losses into the GA team
17. Run regular reports on behalf of the GA team

You bring aboard:

1. Bachelor’s degree in Logistics, Shipping, Economics or similar or Degree as Shipping Clerk
2. Several years of relevant experience within Sales roles in shipping/logistics
3. Excellent communication skills
4. Strong customer service skills
5. Fluent English in speaking and writing
6. Good command of IT tools

You can expect:

1. A position in a global organisation where you are challenged with interesting and diverse tasks
2. Attractive office in the heart of Hamburg
3. Ergonomic work place with height-adjustable desks
4. As part of the CMA CGM Group, a leading worldwide shipping group, and due to our size, business diversity and European network access to a vast range of opportunities for promotion and career development
5. Employer’s contribution to public transport (HVV-ProfiTicket) and contribution to capital formation
6. Luncheon vouchers (Pluxées)

Come along on CMA CGM’s adventure!

#J-18808-Ljbffr