About CMR Surgical
At CMR Surgical, we're revolutionising the future of minimal access surgery with Versius, our next-generation surgical robotic system. We're growing fast, and we’re on a mission to transform how surgery is delivered globally—for the benefit of patients, clinicians, and healthcare systems.
Our values—Ambitious, Humble, People-Focused, and Fair & Responsible—define our approach to innovation, partnership, and growth. If you believe in making a meaningful difference in healthcare and want to be part of a purpose-driven company with bold ambitions, now is the time to join us.
CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.
We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.
About the Role
We are currently recruiting for a Field Service Engineer (FSE) to be based in the Frankfurt region of Germany. The role is responsible for the installation, service and maintenance of our state-of-the-art surgical robotic system in hospital locations. Working closely with commercial colleagues, the role is key in ensuring maxi-mum system up-time and enabling surgical teams to get the best clinical value from the Versius system. It will be responsible for ensuring service agreements and warranty obligations are fulfilled within set timeframes.
As a field-based role, country wide travel is expected most days. On occasion and in response to business- needs, international travel may be required for training, regional support, installations.
We are looking for a skilled and motivated individual who has a passion for delivering excellent customer experience. Someone who takes ownership, action and works closely with colleagues to achieve company goals.
Responsibilities
Support the Installation, troubleshooting and maintenance of the Versius Robot install base within Germany
Own customer issues from identification to resolution while maintaining excellent customer experience
- Ensure preventative maintenance actions are carried out precisely, on time and all service works are accurately and compliantly documented
- Perform remote log analysis using dedicated engineering tools
- Maintaining accurate customer service records, internal service records and accurate configurations of the installed base
- In line with company guidelines, managing spare parts inventory, from ordering to managing the reverse logistic of spare parts and calibration tools within the area of responsibility
- Providing technical support to end-users and internal commercial CMR teams
- Developing and maintaining a close working relationship with commercial colleagues to report all complaints and feedback in alignment with post-market surveillance and continuous product improvement processes
- On-site surgery support of new accounts through first and landmark cases
- Ensure all administrative tasks such as service orders, email, expenses, training are completed within defined timeframes
- Undertake extensive product training and maintain skills as systems and processes evolve
- Complete active role in quality processes such as NCR, CAPA, Concession as appropriate
- Provide feedback to Engineering Development and Manufacturing teams
- Help develop technical support & service processes
- Be prepared when required to travel internationally in response to business needs
We’re a rapidly developing organisation roles can change and evolve. You’ll be willing to turn your hand to anything within the Service and Support remit that supports the team with delivering its objectives.
About You
Knowledge and Skills required:
To be successful in this role, you’ll need to have/be:
- Proven track record in independent troubleshooting and repair of complex electromechanical systems.
- Knowledge of electronics, electrical systems, and software, including performing software updates via engineering interfaces.
- An understanding of ESD measures, Electrical Safety, Medical Contamination risks, decontamination.
- Proficient in the use of tools such as Digital Multi Meters and Electrical Safety testers
- Familiarity with operating theatre/OR protocols and medical device handling an advantage
- A proactive, hands-on attitude with strong problem-solving skills.
- The ability to work with autonomy to deliver to deadlines
- Ability to communicate clearly with both customers and internal teams under pressure, maintaining strong relationships.
- Flexibility to work in cross-functional environments and adapt to changing priorities.
- Consistent and resilient in providing structured feedback internally, actively contributing to product and process improvements.
- Excellent verbal and written communication skills in English
- Proficient in Microsoft Office and familiar with Field Service CRM tools such as ServiceMax.
- Ability to lift up to 20 kg and work in clinical environments, including operating theatres.
- Full driving license with the ability to travel regularly between German sites at short notice
- Flexible to travel internationally when required, including at short notice
Qualifications and Experience:
We would like you to have:
- A relevant technical degree, or equivalent in engineering, electronics, biomedical engineering, or related discipline.
- Minimum 2 years of onsite/field service experience in a regulated environment (medical preferred).
- Experience servicing high-value capital equipment (e.g., imaging systems, surgical robotics, radiotherapy).
- Eligibility to permanently work within the EU
Why Join Us?
We offer a competitive salary and a great benefits package including a bonus, non-contributory pension, private healthcare, generous annual leave allowance and enhanced global parental leave pay.
Interested? We’d love to hear from you!
This role requires candidates to have eligibility to work within the UK.
Strictly no agencies
