Location: Germany / Remote
Experience: 1–3 Years
Employment Type: Full-Time
Role Overview
We are seeking a German-speaking Support Engineer with 1–3 years of experience working with the Pega platform. The ideal candidate will support and maintain business-critical Pega applications, assist in incident resolution, perform routine support activities, and collaborate with development and business teams.
A basic understanding of Pega Customer Decision Hub (CDH) is highly desirable. The role is well suited for candidates looking to grow their expertise in Pega and customer engagement technologies, with training and upskilling opportunities provided.
Key Responsibilities
- Provide Level 2 application support for Pega-based solutions.
- Monitor application performance and proactively identify issues.
- Investigate, troubleshoot, and resolve incidents, defects, and production support tickets.
- Work closely with business users and technical teams to analyze and resolve application issues.
- Support deployment activities and post-release validation.
- Maintain documentation for incidents, resolutions, and support procedures.
- Ensure adherence to SLAs and support processes.
Required Skills & Qualifications
- 1–3 years of hands-on experience with Pega applications.
- German language proficiency (spoken and written) – mandatory.
- High-level understanding of Pega Customer Decision Hub (CDH).
- Strong problem-solving and analytical skills.
- Ability to work effectively in a support and operations environment.
- Good communication and stakeholder management skills.
Preferred Qualifications (Nice to Have)
- Basic knowledge of cloud environments (AWS exposure is advantageous but not essential).
Note: German language proficiency is the primary requirement. Candidates with solid Pega experience and a willingness to learn Pega CDH are encouraged to apply.
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