Client Relationship Manager - Munich

Overview

Job Title: Customer Relationship Manager – Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality (d/f/m)

Location: Germany (Munich)

Responsibilities

• Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
  • Developed experience working in one or more of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality
  • Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio
  • Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
  • Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
  • Identifies new clients, also qualifies add-on opportunities to existing engagements
• Relationship Management – Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
  • Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
  • Participates in reviews and provides educated and relevant perspectives on key client relationships
• Business Development – Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
  • Responds to and delivers on client requests in an effective and timely manner
  • Identifies opportunities, makes proactive proposals to the client in line with the account strategy
  • Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes
  • Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success
• Account Operations – Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
  • Forecasts and meets or exceeds quarterly and annual revenue & margin targets
  • Enhances profitability and actively drives portfolio’s overall financial performance

Required Experience

• Client and industry knowledge:
  • Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality industry.
  • Solid Business development experience – both Hunting and Farming
• Excellent communication skills
  • Reliable and dependable with clear, concise spoken and written communication skills
  • Ability to work in a global team
• Results driven
  • Ambitious and hungry to demonstrate and prove leadership credentials
  • Self-starter and adaptable- can work independently or within a team structure
• Building relationships and strengthening partnerships by focusing on exceptional client experience
  • Natural ability to build customer rapport and create client advocates for Cognizant
  • Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
  • Ability to balance risk and growth to deliver innovative engagements for clients

Preferred Experience

• Concepts of financial, marketing and business strategy
  • Good understanding of P&L Management including revenue and margin forecasting and deal commercials
• Business acumen
  • Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
  • Deep knowledge in at least one of the domain areas
  • Excellent bid management skills
  • Exposure to and understanding of multiple delivery and commercial constructs