Client Relationship Manager (Retail/Consumer Goods) - Frankfurt

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU – people with an ambitious spirit who want to make a difference in this world.

Cognizant\’s delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.

Be one of our change-makers and join the success story: we are looking for a

Job Title: Customer Relationship Manager – Retail/Consumer Goods (d/f/m)

Location: Germany (Frankfurt)

Key Responsibilities

• Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
• Developed experience working in one or more of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Energy & Utilities industry.
• Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio
• Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
• Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
• Identifies new clients, also qualifies add-on opportunities to existing engagements

• Relationship Management – Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
• Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
• Participates in reviews and provides educated and relevant perspectives on key client relationships

• Business Development – Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
• Responds to and delivers on client requests in an effective and timely manner
• Identifies opportunities, makes proactive proposals to the client in line with the account strategy
• Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes
• Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success

• Account Operations – Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
• Forecasts and meets or exceeds quarterly and annual revenue & margin targets
• Enhances profitability and actively drives portfolio’s overall financial performance

Required Experience

• Client and industry knowledge:
• Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality industry.
• Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting
• Excellent communication skills
• Reliable and dependable with clear, concise spoken and written communication skills
• Ability to work in a global team
• Results driven
• Ambitious and hungry to demonstrate and prove leadership credentials
• Self-starter and adaptable- can work independently or within a team structure
• Building relationships and strengthening partnerships by focusing on exceptional client experience
• Natural ability to build customer rapport and create client advocates for Cognizant
• Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
• Ability to balance risk and growth to deliver innovative engagements for clients

Preferred Experience

• Concepts of financial, marketing and business strategy
• Good understanding of P&L Management including revenue and margin forecasting and deal commercials
• Business acumen
• Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
• Deep knowledge in at least one Products and Resources domain area
• Excellent bid management skills
• Exposure to and understanding of multiple delivery and commercial constructs