ppDesk Side Support Engineer (On-site | German English) /p pbLocation: /b On-site, 5 days per week bContract Duration: /b 3 years bWorking Hours: /b 08:30 AM - 5:30 PM /p h3Role Overview /h3 pWe are looking for a bDesk Side Support Engineer /b to provide hands‑on IT support to end users in a fully on‑site environment. This is a blong‑term, 3‑year role /b suited for professionals who enjoy direct user interaction and resolving day‑to‑day IT issues in a corporate setting. /p h3Key Responsibilities /h3 ul liProvide bdesk-side and walk‑up IT support /b to end users /li liTroubleshoot hardware, software, and connectivity issues /li liSupport desktops, laptops, printers, peripherals, and mobile devices /li liWork with Windows OS and standard enterprise applications /li liLog, track, and update incidents and service requests in the ticketing system (ServiceNow) /li liCoordinate with remote support teams and Escalate when required /li liFollow IT processes, security standards, and SLAs /li liDeliver a professional, customer‑focused support experience /li /ul h3Required Skills Experience /h3 ul liExperience in bDesk Side / Desktop / On-site IT Support /b /li liStrong troubleshooting skills in an end‑user environment /li libFluent German and English /b (mandatory) /li liFamiliarity with ITIL‑based support environments /li liStrong communication skills and service mindset /li liAbility to work independently in a fully on‑site role /li /ul h3Work Environment /h3 ul lib100% on‑site role – 5 days per week in the office /b /li liFixed working hours: b08:30 AM - 5:30 PM /b /li liCorporate office environment with direct end‑user interaction /li /ul h3What We Offer /h3 ul libHealth Insurance Allowance /b for peace of mind /li libAnnual Performance Bonus /b to reward your impact /li libLong‑term employment opportunity (3‑year engagement) /b /li libRelocation Support /b for candidates moving from abroad /li liA bcollaborative, international work culture /b with opportunities for continuous learning and growth /li /ul /p #J-18808-Ljbffr
