Auf einen Blick
- Aufgaben: Biete vor Ort IT-Support und löse technische Herausforderungen in einem dynamischen Team.
- Unternehmen: Führendes amerikanisches Unternehmen im Bereich HVAC und Sicherheitstechnik.
- Vorteile: Attraktives Gehalt, Weiterbildungsmöglichkeiten und ein spannendes Arbeitsumfeld.
- Weitere Informationen: Wachstumschancen in einem internationalen Umfeld.
- Warum dieser Job: Gestalte die Zukunft der Technologie und arbeite an innovativen Projekten.
- Qualifikationen: Abschluss oder 3 Jahre relevante Erfahrung im IT-Support.
Das prognostizierte Gehalt liegt zwischen 45000 - 65000 € pro Jahr.
Onsite Support Services Engineer Onsite (no home office) Spreitenbach AG Job Summary and Mission You will serve as an Onsite Support Services Engineer , joining a dynamic global team dedicated to delivering world-class IT solutions and support.
In this role, you will cater to the technology needs of a leading American multinational corporation specializing in heating, ventilation, and air conditioning (HVAC), refrigeration, and fire and security equipment , headquartered in Florida.
Your work will ensure seamless operations, robust infrastructure, and exceptional service quality across diverse environments.
Summary of Key Responsibilities The Onsite Support Services Engineer plays a critical role within the team, actively collaborating with colleagues to share knowledge, resolve complex issues, and contribute to projects.
This position requires the ability to assess priorities based on business impact, deadlines, and associated risks, ensuring timely and effective delivery of infrastructure solutions that support organizational objectives.
Position responsibilities Act as the single point of contact for IT and OT support across manufacturing, network, applications, HMI connectivity, printers, scanners, and cybersecurity.
Coordinate with project staff and other service providers to ensure seamless connectivity to customer’s network, including LAN access, email replication, and server applications.
Perform hardware installation and configuration for IT and OT equipment.
Adhere to Incident Management and Request Fulfillment processes.
Investigate, diagnose, and resolve Level 2 incidents; escalate unresolved issues as per SLA.
Track and report incident status, ensuring timely communication and resolution.
Execute Install, Move, Add, Change (IMAC) requests, including pre-work, installation, testing, and user orientation.
Maintain accurate asset inventory in CMDB, perform audits, and manage lifecycle activities from procurement to disposal.
Conduct daily stand‑ups, weekly reviews, and quarterly audits for compliance and continuous improvement.
Provide KPI tracking, CSI plans, and monthly trend analysis using AI‑driven analytics.
Deliver hands‑on support for LAN/Wi‑Fi infrastructure, server rooms, and data center operations.
Troubleshoot network‑attached and locally attached devices, handheld devices, and shop floor equipment.
Ensure adherence to Customer’s security, compliance, and safety guidelines, including PPE requirements.
Provide training and maintain compliance reports.
Manage Azure AD objects, including creation, modification, troubleshooting, and periodic audits.
Education Bachelor’s degree, or at least 3 years of relevant working experience as Field Services Engineer Required Skills, Knowledge
Onsite Support Services Engineer Arbeitgeber: Cognizant
Als Arbeitgeber im Bereich der pharmazeutischen Fertigung bieten wir Ihnen die Möglichkeit, in einem dynamischen und innovativen Umfeld zu arbeiten, das auf Teamarbeit und kontinuierliche Verbesserung setzt. Unsere Unternehmenskultur fördert die persönliche und berufliche Weiterentwicklung, während wir gleichzeitig ein flexibles Arbeitsumfeld bieten, das auf die Bedürfnisse unserer Mitarbeiter eingeht. Mit einer starken Ausrichtung auf agile Praktiken und direkter Kundeninteraktion sind wir bestrebt, unseren Mitarbeitern bedeutungsvolle und erfüllende Karrieremöglichkeiten zu bieten.
