Job Description
As a Field Integration Engineer (all genders), you will be the key point of contact for our key accounts, providing expert consultation and support in the design and integration of our ultrashort pulse lasers. You will guide customers through system design, laser control, and optimization while ensuring seamless integration into their applications. This also includes diagnosing and resolving 2nd-level service and support requests for our products, which may be related to the integration of the laser. Additionally, you will play a crucial role in collecting and relaying customer feedback to drive continuous product improvement.
Responsibilities
- Consulting key accounts on all aspects of laser integration, including:
- Guidance on beam path design
- Communication of required optical specifications
- Support for laser control, cooling, and accessibility requirements
- Advising on optimal laser operation and control; training customers on laser setup and functionality
- Installing lasers—primarily custom solutions—at customer sites worldwide in selected cases
- Collaboration and support in 2nd-level support for diagnosing and resolving complex service requests
- Providing customer feedback to product management to drive continuous product improvement
- Documenting customer visits
- Leading the creation of advanced customer documentation and training materials (editorial support provided by a dedicated team for technical manuals)
- Travel requirement: 50%-60%
Qualifications
- Strong service-oriented mindset and customer focus
- Successfully completed degree in Mechanical Engineering with a focus on Physics, Photonics, Laser Technology, Mechatronics, or Electrical Engineering, or a vocational training as a Laser Technology Assistant (or equivalent) with at least 2 years of professional experience in the laser industry
- Excellent knowledge of lasers and photonics
- Fluency in English (written and spoken)
- Flexibility and willingness to travel
- Strong problem-solving skills and ability to work independentlyExcellent communication and interpersonal skills
- Hands‑on mentality and structured working approach
Benefits
- Flexible working time model in a 40‑hour week
- Breakfast, pizza‑lunch, fruit basket and coffee, water, tea at your free disposal
- International yet familiar environment with strong collegial support across departments and locations
- Extensive employee support from an external advisory service
- Job bike offer
- Benefit program for company shares
- Market platform (access to many discounted branded products & services)
- Easy accessibility by car and public transport as well as free employee parking
