Customer Service Advisor

The Collecting Group (TCG) isn't your average company; we're a team of culture curators who live and breathe cars and watches.

We're not just disrupting the auction industry, we're redefining it.

Our brands, Collecting Cars and Watch Collecting, are already leading the pack, but we're just getting started.

We're expanding and looking for a Customer Service Advisor to join us in our Paris or Munich Office.

The Role

You'll be joining our scale‑up journey as a Customer Service Advisor, working closely with both the Collecting Cars and Watch Collecting businesses, providing excellent customer service locally across the EU and internationally, and helping us shape and mature our support capabilities.

With your prior experience in a customer‑facing role, you'll focus on assisting customers with their enquiries both pre‑ and post‑auction, engaging in proactive customer outreach, and playing a crucial role in identifying improvements in our processes and sales opportunities with clients to maintain customer retention.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and phone, addressing a wide range of questions related to watch and car auctions.
• Conduct proactive customer outreach to anticipate client needs, ensure a seamless experience, and foster ongoing engagement.
• Cultivate and maintain strong relationships with both sellers and buyers, building trust and rapport to ensure positive auction experiences.
• Accurately record and track all customer interactions, case details, and relevant information within Salesforce.
• Proactively identify and resolve customer issues, identify repeat problems or trends, and elevate occasions to the appropriate teams or leaders as needed.
• Provide support to the various consignment teams during live auctions, assisting with customer requests and ensuring a seamless auction process.
• Contribute to process continuous improvements within the customer service team, identifying areas for increased efficiency and customer satisfaction.
• Collaborate with other departments, such as sales, tech, and upload, to provide a cohesive and comprehensive customer experience.
• Handle sensitive customer information with discretion and maintain confidentiality.

Be an A player.

Requirements

• Ideally worked in a client services or customer service position previously.
• Enjoy analysing problems and coming up with innovative solutions; identify areas for improvement and suggest changes to enhance products and service delivery.
• Work collaboratively and communicate effectively with all team members, including sales teams and the wider business.
• Stay comfortable in a fast‑paced scale‑up environment while maintaining a high level of quality.
• Be detail‑oriented and able to catch issues early on.
• Have a passion for great customer outcomes.
• Have an interest in both cars and watches – while not mandatory, it is highly desirable.
• Fluency in French, Italian, or German is highly preferable (additional European languages are also advantageous).
• The Location

This role will be based out of our Paris or Munich office. Fully working rights for either of our office locations are required.

• The Benefits
• 25 days holiday (plus an additional day each year after 2 years tenure).
• Private medical insurance.
• Company pension contribution.
• The opportunity to attend amazing automotive and watch events.
• The Finish Line

If you're passionate about cars or watches and culture, and you have the ambition to provide excellent customer service locally and internationally, then we want you in the driver's seat.

Buckle up and join us on this exhilarating ride.

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