Director of Operations, PSA EU

Notice: Collectors will transition to the Workday Applicant Tracking System (ATS) on May 27th. Applicants may be asked to reapply at that time. For questions regarding your application status, please contact our Talent Acquisition Team.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Canada, Hong Kong, Paris, Shanghai, and Tokyo.

We are looking for a Director to lead our Europe based Operations team to be located in Frankfurt, Germany. In this role, you will lead all end to end production and logistics for PSA, from the time that collectibles arrive to our facility, to how they are inventoried, processed, stored and ultimately shipped. Each step of this process (except graders) will report into your org. This is a unique opportunity to build and lead the Operations team in our rapidly expanding global network. Along the journey you will contribute to building a world class Operations organization, delighting collectors every step of the way. As a key leader in our operations team, you will partner with other leaders across Collectors including operations, product, engineering, facilities, customer support and sales teams.

This position will be required to work out of our Frankfurt, Germany based production facility.

What You'll Do

• Lead from the front, owning all aspects of on site operations, logistics, and processing of products without reduction in quality while balancing throughput and cost.
• Build the team from selection, through training and into production by establishing a cohesive, collaborative, results oriented culture.
• Scale operation from processing thousands of unique SKUs/year to tens of thousands of unique SKUs/year.
• Own/deliver on Safety, Quality, Productivity, Throughput, and service KPI’s.
• Provide production planning, coordination, and goals to establish an effective work plan for the operation.
• Drive additional improvement in throughput, efficiency, and quality by establishing and maintaining a CPI mindset and approach.
• Instill a sense of urgency, a pride of workplace and an ownership mindset within the team from how the workspace looks to how it functions.
• Work cross functionally with key stakeholders on the business/sales team (the General Manager) and Grading department manager to achieve clearly defined common goal and objectives.
• Work cross-functionally with the people team (site BP) to enhance staff skills and create a rewarding, fulfilling work environment.
• Work cross-functionally to mitigate risk from a site safety, security, and insurance perspective.
• Work closely with the product and tech organization (product and engineering) to implement new and improve upon existing tech solutions.

Who You Are

• 10+ years of proven operational and leadership experience with a record of delivering results in Operations as GM/Director of operations in light manufacturing, warehousing, or fulfillment center type roles.
• Demonstrated ability to drive business performance in process, logistics, quality, and customer service excellence.
• Proven track record of designing and implementing processes to drive consistency, increased speed and quality of customer care delivery at scale.
• Ability to translate annual priorities and objectives into a local operating plan with specific focus on streamlining product delivery and turnaround times, as well as increasing product quality standards.
• Collaborative and reliable leader that takes a data driven approach to daily operations as well as problem-solving opportunities with a strong process focus for continuous improvement.
• Servant leader, with experience in change management, inheriting teams and bringing them along for the journey, moving with urgency and empowering those around you to do the same.
• Must be authorized to work in Germany.

Reasons To Join Us:

• The opportunity to be a part of our inaugural Frankfurt, Germany operation and to make a meaningful impact on the successful launch of PSA in the EU.
• A dynamic and collaborative international team.
• An organization dedicated to supporting the passionate Collectors community.
• A competitive salary and benefits.

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