h3Join Our Team /h3 pWe are looking for a customer-focused and detail-oriented Ocean Freight Customer Service Specialist to join our growing team. This role is ideal for an experienced logistics or customer service professional who enjoys building strong customer relationships, resolving complex issues, and ensuring the smooth execution of ocean freight bookings and allocation management.As the primary point of contact for our customers, you will play a key role in managing allocations, handling booking-related inquiries, supporting billing processes, and maintaining exceptional service standards across our global freight operations. /p h3What You'll Be Doing /h3 ul liServe as the main point of contact for customer inquiries regarding bookings, allocations, contract terms, and shipment updates /li liManage day-to-day freight allocation requests and coordinate capacity requirements with the procurement team /li liProvide timely and accurate information on shipment status, allocation availability, and schedule changes /li liMaintain accurate customer records and case documentation within CRM systems /li liHandle customer disputes related to freight rates, surcharges, contracts, and service issues /li liReview and prepare customer invoices, ensuring billing accuracy and commercial compliance /li liCoordinate with carriers, operations, procurement, and finance teams to resolve customer and billing issues /li liMonitor allocation utilization and proactively communicate capacity constraints or opportunities /li liTrack and close customer cases within agreed service-level targets /li liContribute to customer service reporting and process improvement initiatives /li liSupport the maintenance and enhancement of customer service procedures and best practices /li liEscalate complex customer matters appropriately while ensuring excellent customer experience throughout the resolution process /li /ul h3Who We're Looking For /h3 h3Required Qualifications /h3 ul liMinimum 3 years of experience in ocean freight, freight forwarding, logistics, or customer service /li liBachelor's degree in Business Administration, Logistics, International Trade, or a related field preferred /li liStrong understanding of ocean freight operations, shipping documentation, carrier tariffs, and Incoterms /li liNative-level German and fluent English communication skills /li liExperience working with CRM platforms such as Salesforce, Zendesk, or similar systems /li liAbility to read and interpret freight contracts, rate sheets, and customer agreements /li liStrong commercial understanding of ocean freight billing and invoice validation /li liProficiency in Microsoft Office applications, especially Outlook, Excel, and Word /li liExcellent organizational skills and attention to detail /li liAbility to manage multiple customer cases and priorities simultaneously /li liCustomer service or logistics certifications (e.g., FIATA, IATA) are considered an advantage /li /ul h3Personal Attributes /h3 ul liCustomer-focused with a strong service mentality /li liStrong problem-solving and analytical skills /li liProfessional and composed in challenging customer situations /li liHighly organized and able to work effectively under pressure /li liCollaborative team player with excellent communication skills /li liProactive, reliable, and solutions-oriented /li liAdaptable within a dynamic and fast-paced logistics environment /li /ul h3What Success Looks Like /h3 pSuccess in this role will be measured through: /p ul liHigh customer satisfaction levels /li liFast response times to customer inquiries /li liTimely resolution of customer disputes and service issues /li liStrong case closure performance within SLA targets /li liAccurate customer communication and documentation /li liHigh invoice accuracy and low rework rates /li liEffective management of freight allocations and booking processes /li liContributions to customer service improvements and operational excellence initiatives /li /ul h3Why You Should Join Us /h3 ul liOpportunity to work within a global ocean freight procurement organization /li liExposure to international shipping markets, carrier management, and freight allocation strategies /li liCollaborative, entrepreneurial, and fast-growing business environment /li liDirect impact on customer experience and operational performance /li liOpportunity to work closely with procurement, operations, and finance teams /li liProfessional development and career growth opportunities /li liChallenging and rewarding role with significant responsibility and customer interaction /li liModern workplace with an international team culture /li /ul pIf you are passionate about customer service, logistics, and building strong customer relationships in the ocean freight industry, we'd love to hear from you. /p #J-18808-Ljbffr
Customer Service Specialist Arbeitgeber: Commoditysupplies
Unser Unternehmen bietet eine dynamische und kollaborative Arbeitsumgebung, in der Sie als Ocean Freight Customer Success Specialist direkten Einfluss auf die Kundenerfahrung und die operative Leistung haben. Mit einem starken Fokus auf berufliche Entwicklung und Wachstumsmöglichkeiten fördern wir eine Kultur des Teamworks und der Innovation, während wir Ihnen die Möglichkeit geben, in einem internationalen Umfeld zu arbeiten. Genießen Sie die Vorteile eines modernen Arbeitsplatzes und die Chance, Teil eines schnell wachsenden Unternehmens zu sein, das sich für exzellenten Kundenservice einsetzt.
