Vendor Governance Manager

pThe bVendor Governance Manager /b is responsible for overseeing the end to end management of vendor contracts involving Operations and COE Requirements, ensuring alignment with organizational policies, risk standards, and strategic objectives. This role leads contract lifecycle activities—from sourcing and negotiation to performance monitoring and renewal—while partnering closely with Legal, Procurement, Finance, and business stakeholders. The Lead ensures that vendor relationships deliver value, compliance, and long term operational excellence. /ppbPosition Responsibilities /b /ppContract Lifecycle Management /pliLead and manage the full contract lifecycle: intake, drafting, approval, signature, aligning with storage and monitoring requirements, and tracking renewal/termination dates. /liliAlign with a central repository of contracts and ensure accuracy, completeness, and version control. /liliEnsure timely renewals, renegotiations, or termination decisions through proactive contract tracking. /lipVendor Governance Performance /pliConduct regular business reviews with vendors to assess performance, service levels, issues, and opportunities. /liliCollaborate with stakeholders to identify vendor risks and recommend mitigation strategies. /liliAct as a liaison between business partners, project teams, and vendors /liliSupport change management by documenting business impacts and obtaining stakeholder sign-off /lipRisk Compliance /pliWork closely with Legal and Risk teams to ensure contracts comply with regulatory, commercial, and operational requirements. /liliSupport audits related to vendor contracts, third‑party management, and procurement controls. /liliEnsure data privacy and security clauses meet internal and external standards. /lipNegotiation Strategic Sourcing Support /pliLead contract reviews focusing on pricing, service-level agreements (SLAs), deliverables, warranties, and terms to ensure alignment. /liliSupport strategic sourcing initiatives by evaluating vendor proposals and commercial terms. /liliProvide recommendations for cost optimization and value enhancement. /lipStakeholder Management /pliServe as the primary contact for contract‑related questions and escalations. /liliPartner with Finance on budgeting, vendor spend analysis, and cost forecasting. /lipProcess Improvement Systems Management /pliImprove contract workflows, policies, and tools to enhance efficiency and compliance. /liliImplement best practices for contract standardization and vendor lifecycle management. /lipbQualifications /b /ppSkills Competencies /pliStrong understanding of contract law, commercial terms, and risk management. /liliExcellent negotiation, analytical, and problem-solving skills. /liliKnowledge of vendor management methodologies and compliance frameworks. /liliProficiency with contract lifecycle management (CLM) tools and procurement systems. /liliExceptional communication and stakeholder management abilities. /liliHigh attention to detail and ability to manage multiple priorities in a fast-paced environment. /lipKey Performance Indicators (KPIs) /pliContract cycle time (creation to signature) /liliVendor performance ratings and SLA adherence /liliContract compliance and audit findings /liliCost savings and value improvements /liliRenewal/expiration management accuracy /liliStakeholder satisfaction scores /lilipWe’ll empower you to learn and grow the career you want. /p /lilipWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. /p /lilipAs part of our global team, we’ll support you in shaping the future you want to see. /p /lipbAbout Manulife and John Hancock /b /ppManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . /ppbManulife is an Equal Opportunity Employer /b /ppAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. /ppIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . /ppbWorking Arrangement /b /pHybrid