Customer Success & Implementation Manager (m/f/x)

Customer Success & Implementation Manager (m/f/x)

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About Comstruct

Comstruct is the leading SaaS platform for construction material procurement. We collaborate with the world\’s largest construction companies to transform one of the least digitalized industries into the 21st century. With a recent €12.5M seed funding from top investors like Google Ventures , we focus on innovative technologies and outstanding talent to reshape the industry.

Position: Customer Success and Implementation Manager (m/f/x) – SaaS & Construction Tech

Location: Munich, Germany (Hybrid – 3 days/week onsite)

Reporting to: Co-Founder, Jonas

Your Responsibilities – What You Will Influence

• Customer onboarding and product integration: Guide customers through onboarding, including product training and implementation, to ensure seamless adoption.
• Customer support and success tracking: Act as the main contact for customers, providing ongoing support to ensure long-term success.
• Upselling and cross-selling: Identify opportunities to maximize customer value and loyalty.
• Customer lifecycle management: Oversee the entire customer relationship, collaborating with sales and product teams to meet customer needs.
• Development of best practices: Contribute to creating customer success playbooks and integrating best practices into the organization.

Your Qualifications – What You Bring

• 3+ years in Customer Success Management within a fast-growing SaaS environment, ideally in tech or construction.
• Strong interpersonal and communication skills to build long-term relationships and foster cross-functional collaboration.
• Analytical skills for solving complex problems and enhancing customer retention.
• Excellent organizational skills to manage multiple accounts independently.
• Fluent in German and English; Swiss German and French are a plus.
• Experience with CRM tools like Salesforce or HubSpot is advantageous.

Why Work at Comstruct – Our Offer

• Flat hierarchies and a fail-fast mentality in an agile startup environment.
• Responsibility and the opportunity to shape your role.
• Personal development budget for conferences, certifications, and training.
• Competitive salary with equity participation (VSOP) and performance bonuses.
• Modern Munich office with amenities like a cereal bar, free drinks, fruit, and team events.
• Rapid personal and professional growth opportunities in a fast-expanding company.

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