Social Media Agent (m/f/d) 100% Remote Customer Support

Job Title:

Social Media Agent (m/f/d) 100% Remote Customer Support

Job Description

Experience the power of a game-changing career.

Are you looking for a job that suits you and your life? Then this job is just right for you.

In this position as a Customer Service Representative (m/f/d) Social Media Support – 100% home office , you will be the first point of contact for various customer enquiries, whether by phone, email or chat.

With the following general conditions:
Start at the next possible date | full-time | 100% home office | Monday –Sunday from 08am – 11pm | English | Inbound | up to 2.500€* gross/month

Does that fit in with your everyday life? Perfect! Then it's our turn - read on and let us impress you, just as we impress our employees day after day. We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Career growth and personal development

Whether you are a career changer, re-entering the workforce or a specialized expert - this is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of specialization and leadership development programmes designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As an Social Media Agent (m/f/d) for Customer and Client Support in our team you will:

• Handle customer enquiries and requests and respond to them according to need and situation.
• Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience .
• Dealing with the customer's various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
• Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
• Once the customer is happy, document the interaction in the customer database .

Your qualifications

Concentrix is a great match if you:

• Are proficient or bilingual in English in speech and writing.
• Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
• Are interested in social media, online media or digital marketing.
• Can flexibly cover the service hours (Monday –Sunday from 08am – 11pm), which are staffed using a rotating multi-shift system.
• Are confident in using a PC.
• Are a German resident. Unfortunately, applicants from Saxony, Hessen, Saarland and Hamburg cannot be considered.
• Can fulfil the requirements for a remote workplace.
• Are willing to continuously expand your skills.

Ideally you already have:

• Experience in customer service
• A recognised qualification and experience in customer service support.

Applicants with different backgrounds and those returning to work are always welcome! If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

• We offer you 100% remote work from your first day of work.
• Join us full-time . Most weekends are off and are all yours!
• *Depending on the area of work, the salary can be made of a fixed and a variable component You can expect up to €2,500 gross .
• With up to 25 vacation days and a flexible working time account, both short and long breaks are possible.
• You start with a 7-week (full-time) training course run by certified trainers.
• You don't need any previous experience . We will provide you with a mentor to support you right from the start.
• In addition, you will receive regular coaching, fresh-ups and development training , which will also be of benefit to your personal development.
• Your additional financial security through a company pension scheme comes as standard for us.
• Receive an attractive bonus of €500 for every new employee you successfully recruit.
• A wide range of employee discounts, negotiated by Concentrix with well-known partners, will help you save big.
• We highly value internal training and career opportunities, even worldwide.
• You can expect an open and motivated team that is eager to welcome you to Concentrix.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today via our online form and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Your future place of work: Concentrix GmbH - Homeoffice, Deutschlandweit.
Please note that the location still holds its former name. Webhelp is now part of Concentrix and we look forward to receiving your application!

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Diversity and equal opportunities are core values at Concentrix. We therefore actively encourage applications from people with disabilities. Severely disabled people and people of equal status are given preference if they are equally qualified. We offer individual support to provide the ideal position for you.

Eligibility to work:

In accordance with German law, only applicants who are legally authorized to work in Germany will be considered for this position.