AV Field Service Engineer
Location: Zurich - Salary: 55,000 Euros
Contact: To apply for this vacancy, please send an email to: with your name, contact telephone number and attach the latest copy of your CV.
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team in Frankfurt and Munich, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLAs and KPIs.
You shall develop and sustain excellent Customer relations whilst providing first‑class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management and timely updating of fault tickets.
Responsibilities
Field service engineering work as required
Onsite Service Engineering covering client sites as required
Travelling to client sites (including European travel if required)
Site and event coordination and support
Preventative maintenance calls as required
Rotation of client sites as required
Site surveys
Small works installations, including handover to client
Working any rotational shift basis as required
Administration necessary to support engineering role
Desirable Skills
Technically proficient in AV / VC / UC technologies
Able to manage client communications and escalations
Calm under pressure
Ability to take responsibility
Ability to multi‑task and prioritise
Excellent communicator on both telephone and email
Meticulous attention to detail
Organised
Flexible approach
Benefits
Excellent comprehensive benefits package in line with German regulations
Opportunity to join a market leader in the AV industry
Where you will play a pivotal role in the future success of the company
Fully expenses company van – mobile phone – expenses – paid overtime etc
Join a company that will value you and where your opinion counts
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