Customer Support Specialist (Remote)

Customer Support Specialist | CONDUENT | Worldwide

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Customer Support Specialist (3 month Fixed Term Contract)

This is an exciting opportunity to join an award-winning Company as a Customer Support Specialist to support a client in the Financial Sector. There is no better time to join this growing team while working remotely from the comfort of your home.

Would you consider yourself a well-rounded individual that enjoys dealing with people? Are you looking for a challenging position that will draw upon your attributes, skills and experience?

As a Customer Support Specialist, you will be the first point of contact for customers with questions related to the financial sphere, representing a leading company in the financial sector. You will ensure that you offer a high-quality service to all customers who require assistance.

Essential skills:

1. Excellent customer service skills, with a good grasp of understanding customer’s needs by asking appropriate probing questions and a desire to deliver great customer service.
2. Ability to adapt and work in a fast-paced environment.
3. Self-management skills and the ability to be productive independently of the team and leadership.
4. Excellent verbal, written, grammar and interpersonal communication skills in English.
5. Strong attention to detail, and the ability to communicate in a clear and simple manner, with a proper dose of empathy.
6. A patient, exceptional listener who enjoys problem solving and educating others.

What you’ll be doing:

1. Provide excellent customer service over the phone, by solving the queries and problems of the customers. Also search for solutions to complex cases.
2. Follow our client’s and Conduent’s policies as well as any applicable legal requirements.
3. Improve own knowledge, as well as contribute to improving the database and processes to continue providing ideas or suggestions.
4. Understanding customer care and apply to all customer touch points.
5. Share knowledge gained with team through effective knowledge transfer.
6. Resolve high level complaint issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner.

Requirements:

1. English Language Proficiency: C1/C2 CEFR
2. Have previous experience in office work/customer service or affinity for the type of work.
3. Ability to successfully pass a criminal background check.
4. Interest in working from home.

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or

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