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- Aufgaben: Support customers with training, technical support, and successful launch events.
- Arbeitgeber: Join Trackman, a leader in sport tracking solutions, focused on golf innovation.
- Mitarbeitervorteile: Enjoy competitive pay, performance bonuses, and travel expense coverage.
- Warum dieser Job: Make a real impact in the sports tech world while building community connections.
- Gewünschte Qualifikationen: Experience in customer support or sales, ideally in golf or sports; must be self-driven.
- Andere Informationen: Expect 70%-75% travel for on-site support and occasional European trips.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
CUSTOMER SUCCESS – NORTH ENGLAND & SCOTLAND
- Job Title: CUSTOMER SUCCESS – NORTH ENGLAND & SCOTLAND
- Location: Remote
- Country: United Kingdom
- Job Type: Permanent
- Salary Per Month: N/A
- Salary Per Year: N/A
Job Category/Categories
Club Fitting / Building, Customer Service, Equipment, Golf Coaching
Job Description
Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers on site at their facilities? Then, we can offer you an exciting opportunity in this position.
At Trackman we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. This is why we are looking for an experienced and highly motivated Customer Success Co-Ordinator for our Golf Pro & Indoor customers in the North of England and into Scotland.
Are you our new Customer Success Manager for Trackman Golf?
You will work closely with the Regional Sales Director, Sales Representatives, Customers, and Trackman Headquarter personnel including global product owners. Your main responsibilities will be to:
- Support our new customers with training, education and 1st level technical support.
- Develop business opportunities and sales within our Trackman Pro, Trackman Range, and Trackman Indoor golf markets.
- Assist our customers in the planning and execution of successful launch events for indoor golf centres.
- Help build our community of operators through events and workshops.
- Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product.
Activities should include but not be limited to:
- Train customers in all market segments after install, on all aspects of the Trackman product and ecosystem.
- Ongoing email/phone/in-person communication to customers with software updates and other key information.
- 1st line of Aftersales support for customers following install and training.
- Support commercial customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement.
- Help commercial customers with marketing material and initiatives both at the time of launch and on an ongoing basis.
- Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators.
- Collate success stories and feedback from venues to support future sales.
- Conduct meetings and updates to share latest information with owners and staff at commercial venues.
- Help with marketing activations with golf governing bodies, partners, and buying groups.
- Lead the referral program for operators to recommend future clients.
The ideal candidate:
- Home/Office in North of England.
- Driver’s License and access to own vehicle (expenses paid).
- Fluent in English language.
- Relevant sales, marketing or customer facing support experience, ideally in Golf or Sports related business.
- Experience working in a customer facing role.
- Experience in international companies and/or golf sector.
- Ability to analyse problems and provide well thought through solutions.
- Hands-on, self-driven, opportunity-seeking, respected and responsible person.
- Strong growth ambitions, holds an entrepreneurial mindset.
- Works independently, but is also a team player who shares feedback and helps when required.
- Willingness to work „Out of hours“ on weekends and evenings when necessary.
- You can expect in-region travel, 70%-75% of time, specifically on-site, and occasional European travel required.
Qualifications
We offer:
- A competitive compensation and performance bonus package.
- 90% fixed 10% bonus related salary.
- The chance to work with a dynamic and global team.
- The opportunity to make a major impact in a company on the leading edge of technology, data, and sports.
- Travel expenses at local rates.
Where to Apply
For additional information about the position, please contact Mike Lea, Sales Director – UK, Ireland & Middle East at
Closing Date
24/01/2025
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CUSTOMER SUCCESS – NORTH ENGLAND & SCOTLAND Arbeitgeber: Confederation of Professional Golf (CPG)
Kontaktperson:
Confederation of Professional Golf (CPG) HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: CUSTOMER SUCCESS – NORTH ENGLAND & SCOTLAND
✨Tip Number 1
Familiarize yourself with Trackman's products and services. Understanding the ins and outs of our golf tracking solutions will not only help you in conversations with potential customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network within the golf community in North England and Scotland. Attend local golf events or workshops to connect with potential clients and industry professionals, which can give you an edge when applying for this position.
✨Tip Number 3
Showcase your customer success experience by preparing examples of how you've previously helped clients achieve their goals. This will highlight your ability to support and train customers effectively.
✨Tip Number 4
Be ready to discuss your approach to problem-solving during the interview. Think of specific instances where you've analyzed a challenge and provided a solution, as this aligns with the responsibilities of the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: CUSTOMER SUCCESS – NORTH ENGLAND & SCOTLAND
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, sales, and the golf or sports industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your experience in managing client relationships. Mention specific examples of how you've helped customers succeed in previous roles.
Highlight Relevant Skills: Emphasize skills such as problem-solving, communication, and training abilities. These are crucial for the Customer Success Manager role, so provide examples of how you've used these skills effectively.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work with Trackman and contribute to their mission. A genuine interest in the company and its products can set you apart from other candidates.
Wie du dich auf ein Vorstellungsgespräch bei Confederation of Professional Golf (CPG) vorbereitest
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for managing customer satisfaction. Share specific examples of how you've successfully supported customers in the past, especially in a sports or golf-related context.
✨Demonstrate Your Technical Knowledge
Since the role involves providing technical support, be prepared to discuss your understanding of tracking solutions and any relevant technology. Highlight any experience you have with similar products or systems.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think about challenges you've faced in previous roles and how you resolved them, particularly in a customer-facing capacity.
✨Emphasize Your Teamwork and Communication Skills
This position requires collaboration with various stakeholders. Be ready to discuss how you work within a team and communicate effectively with customers and colleagues alike, especially in high-pressure situations.
