Field Services Engineer Telco

To strengthen our team in the Geneva region, we are looking for a Field Services Engineer Telco.

Empleo: Permanent

General aim of the position

– Install/integrate and maintain telecommunication and infrastructure equipment in the wireless and wireline networks within the assigned geographical area.

– Daily travel to customers’ network sites to perform tasks in the areas of fulfilment, assurance, and preventive maintenance.

– Participate in on-call service rota.

Assurance

– Follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA.

– Use the available tools and perform measurements to isolate and fix the faults.

– Replace faulty equipment parts and perform functional tests to validate the troubleshooting results.

– Implement temporary solutions whenever appropriate to help faster service restoration.

– Log all actions and update the current status into the trouble ticketing tools.

– Follow the spare part handling processes.

– Support risk assessment activities when required.

– Participate in 24×7 on-call rota.

– Implement work orders, perform equipment installation, activation, site integration, and testing within the defined SLA.

– Record the implementation results into the corresponding tools, fill in service reports.

– Activate the services and changes in the network together with NOC and/or customer DSS.

– Notify and update NOC and/or customer DSS with the status of the changes during implementation.

– Evaluate the security risks and impacts of implementing the changes.

– Perform a rollback plan and invoke Fault Management or other interface processes when appropriate.

Preventive Maintenance

– Perform preventive maintenance activities within the defined SLA.

– Follow the preventive maintenance guidelines.

– Resolve any issues and deficiencies found on site, including the ones discovered during site visits.

General

– Maintain network and end customer documentation.

– Request site access, escort, and supervise third-party personnel on the sites when needed.

– Support the Field Technician for complex tasks.

– Member of project teams within Field Services.

Key Performance Indicators (KPI)

• TBC

– Willingness to travel on a daily basis.

– Solid understanding of security and safety rules and standards.

– Not afraid to climb on masts and towers.

– Willingness to continuously expand technical know-how.

– Flexibility to work in a very dynamic environment.

Education

– Recognised apprenticeship in the electrical or telecom area (e.g., electrician, electronician, multimedia technician, …).

– Advanced education in telecom technologies (e.g., telematician) is an advantage.

Experience

– Several years of experience as a telecommunications engineer.

– Experience in data and voice communications, wireline or wireless is an advantage.

Language

– English: mandatory (oral & written).

– Regional language: mandatory (oral & written).

Other

– For wireless works, no suffering from vertigo (climbing on masts, ascending ladders, and working on rooftops).

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