Process Improvement Manager (m/f/nb)

Process Improvement Manager (m/f/nb) Conrad Electronic Sp. z o. o. Kraków, Krakow Fulltime Our recipe for success We are a reliable partner who makes the sourcing of technical supplies as easy and efficient as it gets for customers. We do this with passion and innovativeness, day in day out. Our product range comprises millions of quality items, customer-centric solutions and services, and face-to-face expert advice. We are fully committed to this mission. We see change as a catalyst for opportunities, and supply customers with everything they need to successfully complete their projects. As a family-run business, operating in a sustainable way and building long-term business relationships are paramount to us. We stand for quality and reliability. Your contribution to success Conducting initial process assessments. Managing transition and optimization projects – defining, planning (schedule, tasks, and resources), managing, controlling, and summarizing projects. Mapping processes and ensuring necessary documentation for processes undergoing transition or optimization. Ensuring proper knowledge transfer regarding transferred/optimized processes. Coordinating activities and tasks among project team members, other internal departments, to achieve project goals and ensure project timeliness. Sharing knowledge and insights with other teams and project team members. Actively identifying risks and escalating as needed. Conducting regular meetings with all stakeholders (international work environment) to gather status and discuss project-related issues. Creating reports and presentations for management. Your success factors Communicative level of English (min. B2/C1) – work in an international environment. At least 2 years of experience in a similar position in an international SSC or BPO environment. Knowledge and experience in project management. Knowledge and experience in coordinating and mapping processes. Knowledge of business process optimization (lean management, six sigma, etc.). Higher education. Nice to have: Project certification (PMP, PRINCE2, Agile PM, etc.). Experience in customer service. Knowledge of SAP. German language skills. Your benefits Private Healthcare : Your health is our priority. With our private healthcare plan, you have quick access to specialists and tests, allowing you to take care of yourself and your loved ones. Multisport Cards : With a Multisport card, you have access to thousands of sports facilities across Poland. Swimming, gym, yoga – choose what suits you best! Employee Discounts : As our employee, you can enjoy attractive discounts on products available in our store. This is a great opportunity to get your favorite items at great prices. Vacation Allowance : Thanks to our vacation allowance, you can realize your vacation plans. Relax and recharge for new challenges! Fruits, coffee, and tea : These are standard, but also a great way to start the week full of energy. Your Contact Person Agnieszka Hrabia HR Business Partner Editorially recommended external content I agree that external content is displayed to me. This means that personal data is transmitted to third-party platforms. Conrad Electronic SE has no influence on this. You can read more about this in our privacy policy. You can deactivate the display at any time.