Head of Customer Order Management Automotive (m/f/diverse) ContiTech - REF2030X in Hannover, Wietze

Company DescriptionContinental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 76,000 people in 54 countries and markets.Company DescriptionContinental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 76,000 people in 54 countries and markets. ContiTech is one of the world’s leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America.Job DescriptionWe are looking for a Head of Customer Order Management Automotive (m/f/diverse) to lead customer logistics operations, manage customer order fulfillment and act as the key interface between customers, manufacturing locations and internal supply chain functions.Leading the transformation of the organizational structure from plant local teams to a global COM Automotive teamLeading customer logistics operations for the BA SSL Automotive SegmentContinuous performance improvement of customer logistics with the aim of meeting / exceeding customer expectations in terms of order processing and related communicationEnsuring the processing of customer orders from the receiving of a customer order to the fulfillment of the orderEnsuring timely and accurate order confirmations and OTIF deliveriesMaintaining and managing order data in SAP / EDI processesActing as the central customer contact for all order-related topicsCoordination with internal departments and external partners (e.g. logistics service providers)Ensuring compliance with legal, contractual and internal standardsEnsure effective and efficient communication and escalation management between the GBS COM team and plant local teamsAcademic degree in Economics, Business Administration, Supply Chain Management, or a comparable fieldProven leadership experience in an international Customer Logistics, Order Management, Customer Supply Chain or related operational Supply Chain environmentSeveral years of solid experience in Customer Service, Customer Order Management, Service Center Management, or a comparable functionStrong customer orientation and excellent communication and stakeholder management skillsSolid experience in order management, demand fulfillment processes, and system-supported operations (e.g. SAP)Excellent knowledge of customer order management and supply chain processes, methods, and best practicesStrong analytical skills and a data-driven mindsetSolid experience leading or contributing to international and cross-functional projectsExperience in global data analytics, reporting, and performance managementFluent English language skills; additional languages are an advantageApplications from severely handicapped people are welcome.Additional InformationThe well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:Training opportunitiesMobile and flexible working modelsSabbaticalsand much more...Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation. #J-18808-Ljbffr