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- Aufgaben: Be the go-to person for customer inquiries via phone, email, or chat.
- Arbeitgeber: Join Concentrix, a global leader in customer experience solutions.
- Mitarbeitervorteile: Enjoy 100% remote work, flexible hours, and up to €2,500 gross/month.
- Warum dieser Job: Perfect for social media enthusiasts looking for a supportive and dynamic work environment.
- GewĂĽnschte Qualifikationen: Fluent in English, service-oriented, and interested in digital marketing.
- Andere Informationen: Receive extensive training and mentorship from day one.
Social Media Agent (m/f/d) 100% Remote Customer Support
Job Title:
Social Media Agent (m/f/d) 100% Remote Customer Support
Experience the power of a game-changing career
Are you looking for a job that suits you and your life? Then this job is just right for you.
In this position as a Customer Service Representative (m/f/d) Social Media Support – 100% home office , you will be the first point of contact for various customer enquiries, whether by phone, email or chat.
With the following general conditions:
Start at the next possible date | full-time | 100% home office | Monday – Sunday from 08am – 11pm | English | Inbound | up to 2.500€* gross/month
Does that fit in with your everyday life? Perfect! Then it’s our turn – read on and let us impress you, just as we impress our employees day after day.
What you will do in this role
As a Social Media Agent (m/f/d) for Customer and Client Support in our team you will:
- Handle customer enquiries and requests and respond to them according to need and situation.
- Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience .
- Deal with the customer’s various concerns regarding their social media account, marketing measures and their advertising effectiveness and offer them the right solution.
- Provide individual product advice that not only generates orders but also fulfills the real needs of our customers.
- Once the customer is happy, document the interaction in the customer database .
Your qualifications
Concentrix is a great match if you:
- Are proficient or bilingual in English in speech and writing.
- Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
- Are interested in social media, online media or digital marketing.
- Can flexibly cover the service hours (Monday – Sunday from 08am – 11pm), which are staffed using a rotating multi-shift system.
- Are confident in using a PC.
- Are a German resident. Unfortunately, applicants from Saxony, Hessen, Saarland, and Hamburg cannot be considered.
- Can fulfil the requirements for a remote workplace.
- Are willing to continuously expand your skills.
Ideally, you already have:
- Experience in customer service
- A recognised qualification and experience in customer service support.
What’s in it for you
In this role, we offer benefits that help support your unique lifestyle:
- We offer you 100% remote work from your first day of work.
- Join us full-time . Most weekends are off and are all yours!
- *Depending on the area of work, the salary can be made of a fixed and a variable component. You can expect up to €2,500 gross .
- With up to 25 vacation days and a flexible working time account, both short and long breaks are possible.
- You start with a 7-week (full-time) training course run by certified trainers.
- You don’t need any previous experience . We will provide you with a mentor to support you right from the start.
- In addition, you will receive regular coaching, fresh-ups and development training , which will also be of benefit to your personal development.
- Your additional financial security through a company pension scheme comes as standard for us.
- Receive an attractive bonus of €500 for every new employee you successfully recruit.
- A wide range of employee discounts, negotiated by Concentrix with well-known partners, will help you save big.
- We highly value internal training and career opportunities, even worldwide.
- You can expect an open and motivated team that is eager to welcome you to Concentrix.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today via our online form and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Your future place of work: Concentrix GmbH – Homeoffice, Deutschlandweit
Please note that the location still holds its former name. Webhelp is now part of Concentrix and we look forward to receiving your application!
Concentrix is an equal opportunity employer
We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Eligibility to work:
In accordance with German law, only applicants who are legally authorized to work in Germany will be considered for this position.
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Social Media Agent (m/f/d) 100% Remote Customer Support Arbeitgeber: Convergys
Kontaktperson:
Convergys HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Social Media Agent (m/f/d) 100% Remote Customer Support
✨Tip Number 1
Familiarize yourself with the latest trends in social media and digital marketing. This knowledge will not only help you understand customer inquiries better but also allow you to provide relevant solutions that resonate with their needs.
✨Tip Number 2
Practice your communication skills, especially in English. Since you'll be interacting with customers through various channels, being articulate and friendly can make a significant difference in customer satisfaction.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires covering shifts from Monday to Sunday, showing your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
Highlight any previous experience in customer service during your interview. Even if it's not mandatory, demonstrating your ability to handle customer concerns effectively can boost your chances of landing the job.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Social Media Agent (m/f/d) 100% Remote Customer Support
Tipps für deine Bewerbung 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Social Media Agent. Familiarize yourself with customer service principles and how to effectively communicate through various channels.
Tailor Your CV: Highlight your relevant experience in customer service and any skills related to social media or digital marketing. Make sure to emphasize your communication skills and ability to handle customer inquiries.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your service-oriented mindset and your ability to connect with customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
Wie du dich auf ein Vorstellungsgespräch bei Convergys vorbereitest
✨Show Your Communication Skills
As a Social Media Agent, you'll be the first point of contact for customers. Make sure to demonstrate your excellent communication skills during the interview. Practice clear and friendly responses, as this will reflect how you would interact with customers.
✨Familiarize Yourself with Social Media Trends
Since the role involves social media support, it's crucial to stay updated on current trends and platforms. Be prepared to discuss your knowledge of social media and how it can impact customer service during the interview.
✨Highlight Your Customer Service Experience
If you have previous experience in customer service, make sure to highlight it. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will show your capability in the role.
✨Prepare for Flexibility Questions
The job requires flexible working hours. Be ready to discuss your availability and how you can adapt to the rotating multi-shift system. This shows your commitment and willingness to meet the company's needs.
