Technical Advisor (m/f/d) Arabic Support

Technical Advisor (m/f/d) Arabic Support

Job Title:

Technical Advisor (m/f/d) Arabic Support

Job Description

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client’s technical products or services by answering questions and solving problems involved in their use.

Start your new career today and profit from our benefits for you:

• We pay you a fixed salary of 2950€/mon, Gross*.
• Performance should pay off! Earn up to 725€ bonus on top every month!
• Your weekend belongs to you: No weekend and holiday work thanks to our classic office hours from Mon-Fri between 8.45h and 17.15h .
• Every month you get 40€ on your shopping card from us.
• Fit for the job: thanks to our paid training you are perfectly prepared for the job.

Due to our great growth, we are looking for Technical Supporters (m/f/d) with strong Arabic language skills for our Sales department to help us create exceptional customer experiences for the largest social media platform in the world.

In our office in Berlin, 1950 employees in over 12 languages take care of communication via phone, chat or mail processing with our clients‘ customers.

Join our multilingual team and advise small and medium-sized companies on their accounts:

• As a technical supporter, you will contact customers via phone, chat and email after making an appointment.
• You support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges.
• Thanks to your analytical approach, you identify content and performance potentials and advise the customer on the technical integration and improvement of processes.
• You accompany your customers during the implementation of measures.
• With diligence, you track the successes of the customers through constant monitoring.

Your skills:

• You have completed an education in the technical field, already worked as a technical customer consultant (m/f/d) in an agency, in the help desk or as an employee in IT support.
• You have at least 1 year experience in sales.
• Previous experience with social media advertising, digital marketing and various tools such as Pixel, MS Office and electronic mail systems as well as API/SDK integration is welcome.
• Reliability, high customer orientation as well as analytical thinking characterize your daily work.
• Thanks to your circumspect nature and a quality sales skill, customers are always perfectly advised.
• You have at least C1 level in Arabic (both written and verbal) and at least B2 level English (both written and verbal).

If you are looking for a new opportunity with an employer who really supports you, then apply right here!

We welcome applications from candidates of different backgrounds and abilities. Candidates with a disability are given preference in case of equal suitability, competence and/or professional performance.

By the way, did you know?

If you are not in Berlin already, we support you with a great relocation package to move to Berlin.

We provide our employees with relocation support of up to 1,500 € for relocations from abroad and up to 700 € within Germany (distance to Berlin minimum 100 km).

Bring Your Whole Self to Work

For us, it is natural to be an inclusive employer that promotes and values diversity. We live diversity, and respect equal opportunities, irrespective of age, gender identity, sexual orientation, disability, social and national origin, or ethnic and national affiliation.

Location:

DEU Berlin – 10 East Building

Language Requirements:

Arabic (Required), English (Required)

Time Type:

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