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- Aufgaben: Support customers with their social media marketing and advertising needs.
- Arbeitgeber: Join Concentrix, a global leader in customer experience solutions.
- Mitarbeitervorteile: Enjoy 100% remote work, flexible hours, and up to €2,500 gross/month.
- Warum dieser Job: Kickstart your career in social media with paid training and growth opportunities.
- GewĂĽnschte Qualifikationen: Fluent in Ukrainian and English; customer service experience is a plus.
- Andere Informationen: Receive a €700 bonus for every new hire you refer.
Ukrainian Speaking Customer Service Agent (m/f/d)
Apply locations Germany, Berlin posted on Posted 2 Days Ago job requisition id R1456325
Job Title:
Ukrainian Speaking Customer Service Agent (m/f/d)
Experience the power of a game-changing career.
Do you want to kickstart your social media career? Then this job is just right for you.
In this position as a Ukrainian-speaking Customer Service Representative (m/f/d) Social Media Support , you will learn all about social media marketing and advertising and advise various customers on their marketing campaigns.
With the following general conditions:
Start at the next possible date | full-time | 100% home office or at our Office – AndreasstraĂźe 10, 10243 Berlin | Monday – Sunday from 08am – 11pm | Ukrainian and English | Inbound | up to 2.500€* gross/month.
What you will do in this role
As a Ukrainian-speaking Customer Service Advisor (m/f/d) Social Media Support in our team you will:
- Have a paid, extensive training about all things social media – like digital marketing, online advertising and more.
- Deal with the customer’s various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
- Analyse and measure success metrics and optimize ad placements so your customer will have a powerful, successful marketing campaign.
- Constantly expand your knowledge of the ever-changing world of social media so that you are always up to date with new developments.
Your qualifications
Concentrix is a great match if you:
- Are proficient or bilingual in Ukrainian in speech and writing.
- Also have a good command of written and spoken English .
- Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
- Are interested in social media, online media or digital marketing.
- Can flexibly cover the service hours (Monday – Sunday from 08am – 11pm), which are staffed using a rotating multi-shift system.
- Are a German resident.
- Can fulfil the requirements for a remote workplace.
- Are willing to continuously expand your skills.
Ideally you already have:
- Experience in customer service
- A recognised qualification and experience in customer service support.
What’s in it for you
In this role, we offer benefits that help support your unique lifestyle:
- We offer you 100% remote work from your first day of work.
- Join us full-time . Most weekends are off and are all yours!
- *Depending on the area of work, the salary can be made of a fixed and a variable component. You can expect up to €2,500 gross .
- With up to 25 vacation days and a flexible working time account, both short and long breaks are possible.
- You start with a paid 7-week (full-time) training course run by certified trainers.
- You don’t need any previous experience . We will provide you with a mentor to support you right from the start.
- In addition, you will receive regular coaching, fresh-ups and development training , which will also be of benefit to your personal development.
- Your additional financial security through a company pension scheme comes as standard for us.
- Receive an attractive bonus of €700 for every new employee you successfully recruit.
- A wide range of employee discounts , negotiated by Concentrix with well-known partners, will help you save big.
- We highly value internal training and career opportunities , even worldwide.
- You can expect an open and motivated team that is eager to welcome you to Concentrix.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today via our online form and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Do you still have questions?
Then we are just a phone call away. Use our applicant hotline from Monday to Friday from 08:00 – 16:00 on 0800 50 60 080 .
Your future place of work: Concentrix GmbH – Homeoffice, Deutschlandweit
Concentrix is an equal opportunity employer
In accordance with German law, only applicants who are legally authorized to work in Germany will be considered for this position.
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Ukrainian Speaking Customer Service Agent (m/f/d) Arbeitgeber: Convergys
Kontaktperson:
Convergys HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Ukrainian Speaking Customer Service Agent (m/f/d)
✨Tip Number 1
Make sure to highlight your proficiency in Ukrainian and English during the interview. Being bilingual is a key requirement for this role, so be prepared to demonstrate your language skills through conversation.
✨Tip Number 2
Familiarize yourself with current trends in social media marketing and advertising. Showing that you are knowledgeable about the industry will impress the hiring team and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your customer service experience, even if it's not extensive. Think of examples where you've successfully resolved issues or provided excellent support, as this will showcase your service-oriented mindset.
✨Tip Number 4
Be ready to talk about your flexibility regarding working hours. Since the position requires covering shifts from Monday to Sunday, showing your willingness to adapt will make you a more attractive candidate.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Ukrainian Speaking Customer Service Agent (m/f/d)
Tipps für deine Bewerbung 🫡
Highlight Language Skills: Make sure to emphasize your proficiency in Ukrainian and English. Mention any relevant experiences that showcase your ability to communicate effectively in both languages.
Showcase Customer Service Experience: If you have previous experience in customer service, highlight it in your application. Provide specific examples of how you've successfully handled customer inquiries or resolved issues.
Express Interest in Social Media: Demonstrate your interest in social media and digital marketing. You can mention any relevant courses, projects, or personal experiences that relate to this field.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to show that you understand the role and its requirements.
Wie du dich auf ein Vorstellungsgespräch bei Convergys vorbereitest
✨Show Your Language Skills
Since this role requires proficiency in Ukrainian and English, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to showcase your fluency.
✨Familiarize Yourself with Social Media Trends
Research current trends in social media marketing and advertising. Being knowledgeable about recent developments will not only impress your interviewers but also show your genuine interest in the field.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues. Be ready to discuss these scenarios and how they relate to the responsibilities of a Customer Service Agent.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training programs, and growth opportunities within Concentrix. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
