Executive Director Aftermarket (w/m/d)

Key ResponsibilitiesStrategic Leadership & Service Business DevelopmentDevelop and execute the global Material Handling service strategy aligned with business objectives and growth ambitionsDefine and implement a lifecycle service offering covering spare parts, field service, inspections, maintenance programs, upgrades, digital services, and long-term service agreementsIdentify and develop new service revenue opportunities across the installed baseLead regional teams in developing local service growth strategies while ensuring global consistencyDrive service excellence as a key element of the customer value propositionGlobal expansion of the components businessService Portfolio & Lifecycle ManagementOwn the global service portfolio for the Material Handling businessCollaborate with Product Management to develop service-friendly products and lifecycle solutionsDefine service standards, pricing frameworks, and commercial policiesLead the development of the component business to sales growth opportunities and improve business performanceEnsure service offerings evolve in line with customer needs and emerging market trendsCustomer Experience & Installed Base GrowthEstablish strong relationships with key customers and strategic accountsPromote proactive customer engagement to maximize equipment uptime, reliability, and productivityDevelop programs to increase service penetration across the global installed baseImplement systematic customer feedback processes and continuously improve service deliveryAct as executive sponsor for critical customer service escalationsOperational ExcellenceImprove service execution and operational performance globallyDrive the capture rate across the installed basedEstablish and monitor KPIs related to service revenue, margin, response times, customer satisfaction, safety, and service productivityDrive standardization of service processes, tools, and performance management systemsImplement continuous improvement initiatives focused on efficiency, quality, and scalabilityExpand the component set-up globally regarding profitable growth across different industriesEnsure compliance with safety, quality, and regulatory requirementsDigital Services & InnovationLead the development and deployment of digital service solutions, remote support capabilities, condition monitoring, and predictive maintenance technologiesLeverage data analytics to improve service delivery and customer outcomesDrive adoption of Industry 4.0 and AI technologies within the service organizationCollaborate with technology and engineering teams to develop future-oriented service offeringsFinancial PerformanceDrive global service revenue growth, profitability, and recurring income streamsDevelop annual service business plans, forecasts, and strategic growth initiativesMonitor financial performance and identify opportunities to improve margins and operating efficiencySupport pricing optimization and commercial excellence initiativesContribute to overall business performance through effective lifecycle revenue managementLeadership & Organizational DevelopmentLead and develop a high-performing global service organizationFoster a culture of accountability, customer focus, innovation, collaboration, and continuous improvementBuild organizational capabilities to support future growth and digital transformationDevelop succession plans and talent pipelines for critical service leadership positionsPromote cross-functional collaboration across Product Management, Engineering, Operations, Sales, and Service teamsCandidate profileEducational BackgroundBachelor's degree in Engineering, Industrial Engineering, Business Administration, or a related fieldMaster's degree (MBA or equivalent) preferredPreferred AttributesPassion for customer success and operational excellenceEntrepreneurial mindset with a strong focus on growth and innovationAbility to balance strategic vision with operational executionCollaborative leader who builds strong partnerships across functions and regionsAdvocate for digital transformation and continuous improvementProfessional ExperienceMinimum of 10 years of progressive leadership experience in Service, Aftermarket, Operations, Product Support, or related industrial businessesProven experience managing global service operations within industrial equipment, material handling, process systems, or related industriesDemonstrated success in driving service growth, profitability, and customer satisfaction.Experience leading international and cross-functional teams in a matrix organizationTechnical & Industry KnowledgeStrong understanding of material handling systems, pneumatic conveying, feeding technologies, and industrial process equipmentExperience with aftermarket services, spare parts management, field service operations, and equipment lifecycle managementKnowledge of digital service technologies, predictive maintenance, remote diagnostics, and Industry 4.0 applicationsUnderstanding of manufacturing, supply chain, and operational excellence principlesLeadership & Interpersonal SkillsStrategic thinker with a strong commercial mindsetExcellent leadership and team development capabilitiesStrong communication, stakeholder management, and influencing skills.Ability to lead in a global, multicultural environmentDemonstrated ability to drive organizational change and transformationAnalytical & Business AcumenStrong financial understanding with experience managing service profitability and business performanceData-driven approach to decision-making and continuous improvementAbility to translate customer needs into scalable and profitable service solutionsLanguage & Cultural SkillsFluent in EnglishAdditional languages are an advantageAbility to work effectively across cultures and geographiesWho we are:Coperion ( ) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand.Hillenbrand ( ) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.
#J-18808-Ljbffr