Customer Advisor 100% Team Zurich

pWe are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions. /ppbKey responsibilities: /b /pullipAnswer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English /p /lilipReceive and process client complaints and issues related to credit, prepaid and debit cards /p /lilipEnsure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty /p /lilipEnsure all customer interactions and processes comply with internal quality standards and legal regulations /p /lilipProactively find solutions for client complaints and escalating complex cases to the appropriate department /p /lilipIdentify sales opportunities (selling and upselling) during interactions with the customers /p /li /ulpbWhat do we offer? /b /pullipFlexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance /p /lilipNumerous benefits and incentives /p /lilipWell-being, motivational and team-building activities /p /li /ulbr/pFor the job opening, we are looking for candidates who meet the following requirements: /pullipCommercial or tourism background /p /li /ulullipExperience in customer service /p /lilipGood knowledge of Office package/ PC use /p /lilipGood communication skills /p /lilipLanguages: Italian, German/Swiss German, French and English /p /lilipAs the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team /p /li /ululliExperience level: Mid /li /ul #J-18808-Ljbffr