Customer Advisor Evening and Weekend 60% - ref. 1014

pWe are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions. /p pThis position is part of our evening and weekend team, with working hours primarily outside standard office times. /p h3Key responsibilities: /h3 ul lipAnswer incoming calls and handling inquiries from customers and business partners in German, French, Italian or English /p /li lipReceive and process client complaints and issues related to credit, prepaid and debit cards /p /li lipEnsure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty /p /li lipEnsure all customer interactions and processes comply with internal quality standards and legal regulations /p /li lipProactively find solutions for client complaints and escalating complex cases to the appropriate department /p /li lipIdentify sales opportunities (selling and upselling) during interactions with the customers /p /li /ul h3What do we offer? /h3 ul lipFlexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance /p /li lipNumerous benefits and incentives /p /li lipWell-being, motivational and team-building activities /p /li /ul br/ pFor the job opening, we are looking for candidates who meet the following requirements: /p ul lipCommercial or tourism background /p /li lipExperience in customer service /p /li lipGood knowledge of Office package/ PC use /p /li lipGood communication skills /p /li lipLanguages: Italian, German/Swiss German, French and English /p /li lipAs the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team /p /li /ul ul liExperience level: Mid /li /ul