Employee Collection Team Zürich

ppWe are looking for a motivated and customer-oriented professional to join our team in a dynamic and growing environment. The ideal candidate is eager to develop their skills in client relationship management and credit recovery, combining strong communication abilities with empathy and a solution-driven approach. This role offers the opportunity to work closely with clients, negotiate sustainable payment solutions, and contribute to maintaining positive and professional relationships even in sensitive situations. /p h3Key Responsibilities: /h3 ul lipPhone contact with clients for credit management and debt recovery /p /li lipActive listening to clients’ situations and identification of sustainable payment solutions /p /li lipNegotiation of repayment plans and monitoring of agreed arrangements /p /li lipManagement and updating of cases in internal systems /p /li lipCollaboration with the team to monitor open positions /p /li lipMaintaining a professional and empathetic approach even in sensitive situations /p /li /ul br/ ul lipCommercial training (commercial apprenticeship or equivalent qualification) /p /li lipNative German and good knowledge of English /p /li lipExcellent communication skills and strong customer listening abilities /p /li lipAptitude for managing customer relationships over the phone /p /li lipEmpathy, mediation skills, and solution-oriented mindset /p /li lipAttention to detail and organizational skills /p /li lipTeam spirit and reliability /ppbIdeal profile /b /p /li lipYoung, motivated person eager to grow professionally /p /li lipAbility to remain calm and professional even in difficult conversations /p /li lipTeam-oriented attitude and collaborative mindset /p /li /ul ul liExperience level: Mid /li /ul /p #J-18808-Ljbffr