Job Description As part of our growing operations in Zurich, we are seeking a dedicated and customer-focused professional to join our Front Office Team in the Dunning & Collection area. This role offers the opportunity to contribute to effective credit management while ensuring high-quality customer interactions.
Key Responsibilities
Phone-based client communication for credit management and debt collection
Negotiation of repayment plans and monitoring of agreed arrangements
Coordination with external debt collection partners and management of assigned mandates
Application of active listening in client interactions, combined with analytical evaluation of information to identify and propose appropriate solutions
Provide administrative and back-office support
Close collaboration with internal teams
Job Requirements
Commercial apprenticeship (KV) or equivalent diploma
1–2 years of professional experience, preferably in receivables management (dunning and debt collection) or financial services
Languages: German / Swiss German (written and spoken) and French (written and spoken) are mandatory; Italian is an advantage; additional languages are welcomed
Experience in roles requiring regular customer interaction by phone (inbound and outbound communication)
Excellent communication and negotiation skills, combined with active listening, empathy, and a pragmatic, solution-oriented approach
Proficiency in MS OfficeStrong team orientation, with the ability to collaborate effectively in a dynamic environment
#J-18808-Ljbffr
Key Responsibilities
Phone-based client communication for credit management and debt collection
Negotiation of repayment plans and monitoring of agreed arrangements
Coordination with external debt collection partners and management of assigned mandates
Application of active listening in client interactions, combined with analytical evaluation of information to identify and propose appropriate solutions
Provide administrative and back-office support
Close collaboration with internal teams
Job Requirements
Commercial apprenticeship (KV) or equivalent diploma
1–2 years of professional experience, preferably in receivables management (dunning and debt collection) or financial services
Languages: German / Swiss German (written and spoken) and French (written and spoken) are mandatory; Italian is an advantage; additional languages are welcomed
Experience in roles requiring regular customer interaction by phone (inbound and outbound communication)
Excellent communication and negotiation skills, combined with active listening, empathy, and a pragmatic, solution-oriented approach
Proficiency in MS OfficeStrong team orientation, with the ability to collaborate effectively in a dynamic environment
#J-18808-Ljbffr
Employee Front Office Collection Arbeitgeber: Cornèr Banca SA
Cornèr Banca SA bietet eine hervorragende Arbeitsumgebung für Fachkräfte im Bereich Informationssicherheit und Risikomanagement. Mit flexiblen Arbeitszeiten und der Möglichkeit, remote zu arbeiten, fördert das Unternehmen eine ausgewogene Work-Life-Balance und unterstützt die persönliche sowie berufliche Weiterentwicklung seiner Mitarbeiter. Zudem profitieren die Angestellten von zahlreichen Vorteilen und motivierenden Aktivitäten, die das Teamgefühl stärken und ein positives Arbeitsklima schaffen.
