Client Support Executive

Client Support Executive

Corpay is currently looking to hire a Client Support Executive on a permanent basis within our Alpha Group division.

This position falls under our Cross Borders line of business and is based from our Munich office.

In this role you will act as a middle desk between Clients, Front of House and back‑office departments, along with various other stakeholders and departments within Corpay.

You will ensure clients receive exceptional support and service, acting as a point of expertise within the business.

This is a pivotal role that requires you to be accurate, analytical, collaborative, professional, resilient and tenacious.

You will report into the Director & Head of Austria & Germany and regularly collaborate with other teams across the division.

Responsibilities

• Collaborate with various internal teams, such as sales, operations, and compliance, to ensure a smooth client experience for the settling of trades and problem resolution.
• Educate Corpay clients on processes where appropriate, to reduce future dependency and contact.
• Support efficient cash flow through the timely collection of outstanding receivables (trades, deposits and losses).
• Work closely with dealers and provide first‑hand support to them and their clients.
• Monitor, chase, and report on outstanding trades requiring wire instructions.
• Comply with regulatory requirements including GDPR and CASS obligations.
• Handle small complaints with dealers and escale larger complaints to the complaints department and Head of Client Support.
• Escalate non‑settlement suspicions to Head of Client Support.
• Ensure process manuals are available for all tasks, are correct and updated accordingly.
• Promote the online platform to clients to enhance security and help them become self‑sufficient.
• Direct clients to Cross Border for online demonstrations to reduce queries and manual processes.
• Act as a central point for the resolution of compliance queries, internal and banking.
• Monitor and act as a central point for the resolution of payment investigations through Salesforce.
• Compile error reporting from the Client Support perspective.
• Maintain accurate and up‑to‑date client records in the CRM system, documenting all interactions and transactions.
• Provide ongoing recommendations and process enhancements to consistently improve the client experience.
• Help develop and maintain client relationships through excellent service.

Qualifications & Skills

• At least 1‑2 years of experience in a client‑facing or operational role within FX, payment operations, or trade support.
• Computer literate with strong knowledge of Excel, Outlook and other Microsoft products.
• Fluent German speaker with business‑level English.
• Excellent customer/client communication skills.
• Highly organized and detail‑oriented.
• Ability to work efficiently in a fast‑paced, trading floor environment under pressure.

Benefits & Perks

• Variable days of annual leave plus public holidays.
• Holiday buy‑back scheme.
• Competitive salary & bonus (salary range €37,000 – €55,000 gross per year).
• Pension scheme.
• Health and wellness programs.
• Career progression opportunities.
• Opportunity to join a leading brand in a high‑growth global business.
• Pay transparency – salary range listed and determined based on objective, gender‑neutral criteria including relevant skills, professional experience and qualifications.
• Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees.

Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

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