Senior Technical Customer Success Manager (German-speaking)

Overview

Half the world still lacks access to essential health services, and even in the most advanced systems, outcomes remain uneven while clinicians face mounting pressure. Every inefficiency and preventable error represents a chance to do better: to save lives, restore time to clinicians, and rebuild trust in healthcare. Medical knowledge is doubling every few months, but the supply of expertise cannot keep pace.

At Corti, we believe the only scalable way to solve this is to expand access to medical expertise through specialized AI infrastructure. By embedding our platform into the applications and workflows that clinicians and patients rely on, we help eliminate unnecessary administration, prevent diagnostic mistakes, and make healthcare more affordable, accessible, and ultimately more human again.

There is no quality healthcare without a quality dialogue and now, no reliable AI without a robust platform. We need you to help us build both.

Why Corti?

Corti is becoming the premier infrastructure company for healthcare AI. Unlike general purpose players on the market, our models are trained on real-world healthcare data and delivered through modular, accurate and compliant APIs that developers, innovators, and product teams access easily – and most importantly, trust.

We focus on the foundation – serving the builders who are reshaping healthcare. From startups rethinking patient flows to enterprises modernizing legacy systems, Corti provides the safe, reliable intelligence they need to innovate at scale.

We thrive on the toughest challenges, from making clinical reasoning more reliable to designing infrastructure that meets the highest global standards for safety and trust. If you’re excited by developer-first design, clinical-grade reliability, and shaping the foundation of healthcare’s future – then Corti is the place for you.

The Role

We’re already expanding our brand-new Activation Team to transform technical potential into clinical impact—faster. Our mission: accelerate technical activation, remove friction, and spark long-term engagement.

As a Customer Success Engineer, you’ll sit at the crossroads of product, engineering, and customer success. You’ll be the catalyst that transforms new signups into thriving, long-term users of our healthcare API infrastructure. Think of yourself as the bridge between first impressions and enduring value—making sure every customer, whether technical or non-technical, gets started with confidence, efficiency, and impact. This role is at the heart of Corti’s customer journey: you’ll build trust, grow utilization, and uncover opportunities that shape the future of healthcare AI.

What you’ll be doing

• Drive technical onboarding: Own the customer journey from day one, ensuring seamless integration of our API platform and unlocking maximum value for both named accounts as well as users that sign up through our Product Led Growth funnel.

• Be the trusted technical partner: Act as the primary point of contact, proactively troubleshoot issues, and collaborate with internal teams to resolve complex API challenges.

• Keep the system healthy: Monitor day-to-day activity in our ticketing system, spotting issues before they become blockers.

• Strengthen relationships: Drive customer and partner success through discovery calls, strategic support, and technical growth planning

• Build knowledge at scale: Create and maintain documentation, guides, and resources that empower customers to solve problems independently.

• Drive product adoption: Promote healthy usage and identify opportunities where customers could benefit from expanded services or solutions.

• Fuel go-to-market success: Partner with GTM teams to strengthen technical relationships, set realistic expectations, and foster excitement.

• Collaborate cross-functionally: Work daily with Product, Engineering, and GTM teams to ensure customer needs translate into product evolution.

What you bring

• Experience that counts: 5+ years in technical customer success, support, or similar roles—ideally in API or SaaS environments.

• Language skills: Fluency in English and German (C1 minimum) will be required

• Technical fluency: Skilled at troubleshooting, with proficiency in at least one programming language (e.g. Python, JavaScript) and a strong understanding of RESTful APIs.

• Clear communicator: Able to break down complex technical concepts for both engineers and non-technical stakeholders.

• Curious problem-solver: Eager to tackle challenges, remove roadblocks, and learn continuously.

• Adaptability: Thrives in ambiguity, comfortable in fast-paced, evolving environments.

• Bonus points: A passion for AI, customer experience, and healthcare innovation.

Life at Corti

• You will be reporting to VP of Customer Experience

• The position is full-time and starts as soon as possible.

• State of the Art offices in Copenhagen and London

• Equipment provided by Corti

Ready to dive into the world of Corti? Hit that \’Apply\‘ button, and let\’s start working together on reshaping the dialogue in healthcare, making a real difference for millions of patient outcomes around the world.

Bringing in top talent from all backgrounds is crucial in our pursuit to improve the world of healthcare. We encourage applications from all people and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, and/or disability status.

At Corti, experience comes in many forms, and we’re passionate about creating teams with a multitude of perspectives! If you believe your experience is close to what we’re looking for but not an exact match, we still hope you’ll consider applying!